Brianna Greyer
CLEVELAND,MS
Summary
Customer Service Representative with extensive experience in delivering high-quality remote support in dynamic environments. Expertise in identifying customer needs and providing effective, empathetic solutions that enhance satisfaction and loyalty. Proven ability to resolve complex inquiries across various communication channels while maintaining accurate documentation and collaborating with teams. Recognized for achieving first-call resolution and consistently exceeding performance metrics in quality and reliability.
Overview
6
6
years of professional experience
Work History
Customer Service Representative-Remote
Senture
04.2023 - 11.2024
- Advocated for customer needs by providing clear solutions and support.
- Resolved customer inquiries efficiently while maintaining comprehensive documentation of interactions.
- Guided customers through available resources to ensure optimal support.
- Anticipated customer needs and proposed proactive solutions to enhance experience.
- Collaborated with team members and departments to resolve service issues effectively.
- Ensured confidentiality and accuracy of all customer and patient information records.
Customer Service Representative I - Remote
CorVel
07.2018 - 01.2023
- Ensured prompt communication and customer support by proactively managing phone calls.
- Responded to client, provider, and internal emails with professionalism and accuracy.
- Reviewed provider history in MedCheck, Scheck, and SalesCloud to enhance service quality.
- Collaborated with supervisors and cross-functional teams to clarify inquiries and provide accurate solutions.
- Communicated findings with providers to effectively resolve issues and strengthen relationships.
- Analyzed reports and spreadsheets to track performance, identify trends, and support improvements.
- Achieved high customer satisfaction by resolving most inquiries on first call.
- Recognized for reliability through consistent attendance and strong work ethic.
Education
Master of Science -
Delta State University
Cleveland, Mississippi, MS05-2025
Skills
- Customer service excellence
- Active listening and empathy
- First-call resolution
- Verbal and written communication
- Remote work efficiency
- Problem solving and critical thinking
- Conflict resolution
- Multitasking in fast-paced settings
- CRM systems expertise (Salesforce, MedCheck)
- Communication etiquette (email, phone)
- Data entry accuracy
- Team collaboration
- Confidentiality compliance (HIPAA)
- Adaptability and self-motivation
- Customer satisfaction strategies
- Schedule adherence
Timeline
Customer Service Representative-Remote
Senture
04.2023 - 11.2024
Customer Service Representative I - Remote
CorVel
07.2018 - 01.2023
Master of Science -
Delta State University