Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakiha Geter

Houston,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Call Center Technician

Continuum
Houston, TX
09.2020 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues.
  • Developed and updated databases to handle customer data.

Office Administrative Assistant / Reprint Operator

Mimeo
Memphis, TN
06.2019 - 09.2020
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated records and files to maintain document compliance.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Identified communication channels to set roadmap to distribute information.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Reviewed customer job specifications and document proofs to obtain printing project instructions.
  • Produced high-quality brochures, flyers, four-color artwork and mailers.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Organized printing supplies in stockroom to facilitate easier retrieval for production operations.
  • Completed quality control testing during production run and delivered samples to supervisor for evaluation.

Education

High School Diploma -

The Academies of West Memphis Charter School
West Memphis, AR
05.2019

Skills

  • Multitasking and Prioritization
  • Microsoft Office Suite
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Time Management
  • Team-Oriented and Cooperative

Timeline

Call Center Technician

Continuum
09.2020 - Current

Office Administrative Assistant / Reprint Operator

Mimeo
06.2019 - 09.2020

High School Diploma -

The Academies of West Memphis Charter School

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