Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Jakiia Walker

Mount Juliet,TN

Summary

HR and operations professional with 8+ years of leadership experience in recruitment, retail management, and program coordination. Demonstrated ability to lead teams, enhance administrative efficiency, and support HR functions in corporate and nonprofit environments. Expertise in employee relations, training and development, payroll processing, and community outreach.

Overview

10
10
years of professional experience

Work History

HR and Engagement Coordinator

Labor Finders
04.2023 - Current
  • Lead the full recruitment lifecycle and oversee all HR functions for the organization
  • Conduct background checks, coordinate medical screenings and drug testing for new hires
  • Manage daily administrative operations, including scheduling and correspondence
  • Address employee inquiries related to HR policies, procedures, and benefits
  • Assist with payroll by maintaining and submitting accurate data (e.g., absences, bonuses, leave)
  • Maintain and organize HR documentation and spreadsheets

Assistant Program Coordinator

Home Inc
Des Moines, Iowa
01.2022 - 03.2023
  • Supported the development and implementation of housing assistance programs for low-income residents
  • Assisted clients with completing applications, gathering documentation, and understanding eligibility requirements
  • Coordinated with community organizations and local agencies to deliver supportive housing services
  • Maintained accurate case files and program documentation in compliance with organizational and legal standards.
  • Helped plan community outreach events to raise awareness about housing stability resources.
  • Monitored program outcomes and reported results to senior coordinators.

Area Sales Manager

Spencer's Gifts
West Des Moines, Iowa
01.2019 - 01.2022
  • Oversaw operations for multiple stores in Iowa, ensuring compliance with company policies.
  • Recruited, hired, and trained employees to build strong retail teams.
  • Managed a team of 7 store managers and 60+ sales associates, delivering guidance and performance evaluations.
  • Provided ongoing coaching to store managers, enhancing leadership capabilities.
  • Maximized sales through exceptional customer service while minimizing shrinkage.

Store Manager

Spencer’s Gifts
West Des Moines, IA
02.2016 - 01.2019
  • Directed daily store operations including sales, inventory, and staff supervision
  • Conducted team meetings and cultivated a positive work environment
  • Managed employee scheduling, development, and performance reviews
  • Resolved customer concerns and escalated issues professionally and effectively

Education

High school Diploma -

West High School
Waterloo, IA

Skills

  • Program coordination
  • Recruitment lifecycle
  • Employee engagement
  • Conflict resolution
  • HR management

Volunteer Experience

  • Children and Family Urban Movement, Des Moines, IA, 2019-08, 2023-12
  • Everybody Wins!, Des Moines, IA, 2020-03, 2023-12

Timeline

HR and Engagement Coordinator

Labor Finders
04.2023 - Current

Assistant Program Coordinator

Home Inc
01.2022 - 03.2023

Area Sales Manager

Spencer's Gifts
01.2019 - 01.2022

Store Manager

Spencer’s Gifts
02.2016 - 01.2019

High school Diploma -

West High School

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