Ja'Kim Ross
Summary
Talented and motivated administrator with proven leadership, organizational, and communication skills. Brings reliable and forward thinking performance, focusing on improving the delivery of quality care and optimizing health outcomes. Organized and dependable candidate with the ability to cultivate positive work relationships, facilitate learning environments, and improve organizational culture. Hardworking, detail-oriented team player willing to help the company achieve its mission and reach its goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Adult Family Home Administrator
Community Living Adult Family Homes
05.2022 - Current
- Provide direct oversight of the day-to-day operations of 4 Adult Family Homes including areas such as, but not limited to: staffing, HR, care plan development, employee training, recruitment, onboarding, process resident admissions, and policy development and implementation.
- Organized workflow and delegated tasks to ensure effective job completion while maintaining the delivery of quality care.
- Maintain current, accurate, and complete resident and personnel files.
- Ensure compliance with all state, federal, and contracting regulations.
- Create a diverse, positive, and engaging work environment.
Caregiver
KoruHealth
09.2021 - 05.2022
- 2nd/3rd shift direct care professional; provided quality care and companionship to residents living with memory care and various disabilities
- Assisted with activities of daily living, promoting independence and quality of life.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Built strong rapport and positive relationships with clients to ensure the ability to deliver support, companionship, and meet all needs.
- Maintained a safe and clean environment for residents, focusing on reducing risks and optimizing health outcomes.
- Contributed a positive impact on the lives of others through effective communication, active listening, and patient centered care.
Program Manager
Community Living Adult Family Homes
03.2018 - 09.2021
- Managed the day to day operations of 3 Adult Family Homes including but not limited to, staffing, HR, care plan development, employee training, recruitment, onboarding, and resident admissions.
- Managed and supervised administrative and daily program operations, complying with all state, federal, and contracting policies and regulations.
- Facilitated monthly staff meetings and continuing education training.
- Resolved conflict and handled all disciplinary processes.
- Coached team members on professional development and personal self-care with the goal to improve overall work performance.
Recruitment Specialist
Dementia Support Specialist
05.2018 - 05.2020
- Handled all HR tasks including recruiting, interviewing, hiring, onboarding, training and maintaining employee files.
- Promptly corresponded with applicants, coordinated and conducted comprehensive interviews.
- Optimized candidate experience throughout recruitment process by maintaining consistent and transparent communication.
- Maintained database of potential candidates for future opportunities to ensure quick access to a qualified talent pool.
- Assessed candidate qualifications, cultural fit within the organization, skill set, and experience.
- Increased organizational diversity through inclusive recruitment strategies to attract a wide range of talent.
Program Manager
Trinity Healthcare
06.2017 - 03.2018
- Manage the day to day operations of a 6 bed Community Based Residential Facility including but not limited to, staffing, HR, care plan development, and facility maintenance.
Supervisor
Next Step in Residential Services
06.2016 - 06.2017
- Supervised day to day functions of an Adult Family Home and provided direct care for residents with mental and behavioral challenges.
- Applied strong leadership skills and redirection methods to model effective behavior management measures.
- Maintained compliance with company policies, procedures, objectives, and communication.
- Maintained grocery, supply, and resource availability to ensure employees were able to meet client needs at all times.
- Maintained clean and well organized environment for residents to live in, and employees to work in.
- Demonstrated quality care and companionship.
Caregiver
Brown's Living
02.2015 - 06.2016
- Provided direct care to residents
- Assisted with activities of daily living, promoting independence and high quality of life.
- Performed housekeeping duties to ensure safe and organized environment.
- Utilized redirection and communication skills to reduce, resolve, and prevent resident behaviors.
Independent Living Assistant
Homes For Independent Living
08.2012 - 06.2015
- Assisted residents with activities of daily living and independent living skills in CBRF facilities
Crew Member
Taco Bell & Pizza Hut
10.2011 - 08.2012
- Prepared orders as a line cook.
- Took orders at front counter and drive thru.
- Handled cash registers and monetary transactions.
- Demonstrated the ability to multi-task without compromising quality and efficiency.
- Collaborated and worked well with team members to deliver quality customer service and orders.
- Focused on optimal customer satisfaction and improving friendly, efficient customer service.
- Maintained clean and organized restaurant.
- Followed all food preparation, food storage, and sanitation guidelines.
Education
Bachelor of Arts - Healthcare Management
Concordia University
Mequon, WI12.2024
General Education -
Rufus King International Baccalaureate High School
Milwaukee, WI05.2012
Skills
- Leadership and team-building
- Conflict management and resolution
- Interpersonal and intercultural communication
- Critical thinking
- Writing, documenting, and reporting
- Creativity
- Problem solving
- Active listening
- Effective time management
- Decision-Making
- Customer Service
- Organization
Certification
- Community-Based Residential Facility Certified; University of Wisconsin, Green Bay
Timeline
Adult Family Home Administrator
Community Living Adult Family Homes
05.2022 - Current
Caregiver
KoruHealth
09.2021 - 05.2022
Recruitment Specialist
Dementia Support Specialist
05.2018 - 05.2020
Program Manager
Community Living Adult Family Homes
03.2018 - 09.2021
Program Manager
Trinity Healthcare
06.2017 - 03.2018
Supervisor
Next Step in Residential Services
06.2016 - 06.2017
Caregiver
Brown's Living
02.2015 - 06.2016
Independent Living Assistant
Homes For Independent Living
08.2012 - 06.2015
Crew Member
Taco Bell & Pizza Hut
10.2011 - 08.2012
Bachelor of Arts - Healthcare Management
Concordia University
General Education -
Rufus King International Baccalaureate High School
- Community-Based Residential Facility Certified; University of Wisconsin, Green Bay
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