Jakira Bogan
Saltillo,MS
Summary
Energetic work attitude Conflict resolution Personable professional with
exemplary customer service skills. Knowledgeable in tackling issues and
concerns with poise. Looking to take a dedicated career as a Customer
Service Executive to the next level. Organized and dependable candidate
successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Assembly Line Production Worker
APMM
06.2023 - Current
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Conducted routine maintenance checks on equipment, ensuring proper functionality at all times.
- Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
Online Fulfillment Assistant
Walmart
08.2020 - 04.2023
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Optimized workflow efficiency, prioritizing tasks based on deadlines and urgency levels.
- Contributed to the development of new policies or procedures aimed at enhancing the online fulfillment process.
- Tracked production and quality control systems to proactively identify deficiencies.
- Interacted with guests in friendly and knowledgeable way.
Hostess
IHOP
08.2018 - 08.2020
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Answered customer questions about hours, seating, and menu information.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
Education
Associate of Arts - Social Work
Itawamba Community College
Fulton, MS05.2025
Skills
- Machinery Operations
- Time and Cost Determination
- Work Order Interpretation
- Merchandise Orders and Exchanges
- Paperwork Processing
- Problem-solving abilities
- Calm Under Pressure
- Call center experience
- Cross-Functional Collaboration
- Active Listening
- Account Management
- Database Management
Timeline
Assembly Line Production Worker
APMM
06.2023 - Current
Online Fulfillment Assistant
Walmart
08.2020 - 04.2023
Hostess
IHOP
08.2018 - 08.2020
Associate of Arts - Social Work
Itawamba Community College
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