Jakira Coleman
Laurel,MS
Summary
Adept at patient registration and maintaining confidentiality, I enhanced patient experience at South Central Regional Medical Center. Skilled in insurance verification and HIPAA compliance, my multitasking abilities and professional demeanor consistently improved registration accuracy. Proven track record in boosting efficiency and fostering teamwork, I am committed to excellence in healthcare administration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ER Registration Clerk
South Central Regional Medical Center
Laurel, MS
05.2024 - Current
- Greeted patients and verified patient information for registration process.
- Verified insurance coverage and obtained authorizations as needed.
- Collected co-payments and other payments from patients.
- Entered patient demographic and financial data into computer system accurately.
- Maintained current knowledge of departmental policies, procedures, regulations, laws. related to the registration process.
- Worked collaboratively with medical staff to ensure accuracy in patient registrations.
- Answered phone inquiries regarding hospital services, billing questions and other general information requests from patients or family members.
- Provided assistance to visitors and answered their questions regarding hospital services or directions within the facility.
- Followed up on outstanding registration issues promptly to ensure smooth operations of the ER department.
- Accurately completed all necessary paperwork related to patient registration process such as forms, consent documents.
- Assisted in maintaining a safe environment by following safety protocols at all times.
- Filed appropriate documentation in accordance with established procedures.
Cashier
Walmart
Waynesboro, MS
07.2022 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Guest Advocate
Target
Nashvi, TN
09.2023 - 12.2023
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
- Maintained an organized workspace while stocking merchandise.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Resolved customer complaints in a professional manner.
- Processed online orders using point-of-sale systems.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Operated equipment such as scanners and scales to process transactions accurately.
- Ensured proper compliance with safety regulations.
- Monitored sales floor activity to identify potential theft or fraud issues.
Summer Intern
Family Health Center of Laurel
Laurel, MS
06.2020 - 07.2023
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Prepared labels for prescriptions and dispensed medications to patients.
- Filled orders for medications from automated dispensing machines.
- Assisted in preparing medications by counting, pouring, labeling and verifying doses.
- Greeted patients and visitors in a professional and friendly manner.
- Ensured that all safety regulations are followed by staff members and patients.
- Provided guidance to junior staff members on clinical procedures and policies.
Sales Associate
Best Buy
Nashville, TN
02.2023 - 04.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Education
Bachelor of Science - Biology
Jackson State University
Jackson, MS05-2026
Skills
- Medical billing
- Patient registration
- Patient confidentiality
- Insurance verification
- HIPAA compliance
- Document preparation
- Multitasking Abilities
- Organizational skills
- Cash handling
- Detail-oriented
- Decision-making
- Professional demeanor
- Adaptable and flexible
- Answer telephones
- Teamwork
- Office management
- Medical records verification
- Clerical skills
Certification
- State of Mississippi Pharmacy Technician License: PT-228701
Timeline
ER Registration Clerk
South Central Regional Medical Center
05.2024 - Current
Guest Advocate
Target
09.2023 - 12.2023
Sales Associate
Best Buy
02.2023 - 04.2023
Cashier
Walmart
07.2022 - 03.2024
Summer Intern
Family Health Center of Laurel
06.2020 - 07.2023
Bachelor of Science - Biology
Jackson State University