Summary
Overview
Work History
Education
Skills
Timeline
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Jakira Harris

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Patient Services Coordinator

U.T. MD Anderson Cancer Center
07.2023 - Current
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
  • Maintained accurate patient records by diligently updating information in the electronic health record system.
  • Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.


Sales Associate

Bath & Body Works
10.2015 - 08.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

General Manager

MOD Pizza
04.2015 - 07.2023
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Developed and implemented strategies to increase sales and profitability.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate of Arts - Physical Therapy Assistance

Houston Community College
Houston, TX
12.2026

High School Diploma -

Hastings High School
Houston, TX
06.2015

Skills

  • Appointment Scheduling
  • Patient Registration
  • Patient confidentiality
  • Customer Service
  • Problem-Solving
  • Patient Education
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Money Handling
  • Caring and Empathetic
  • Calm and Effective Under Pressure

Timeline

Patient Services Coordinator

U.T. MD Anderson Cancer Center
07.2023 - Current

Sales Associate

Bath & Body Works
10.2015 - 08.2023

General Manager

MOD Pizza
04.2015 - 07.2023

Associate of Arts - Physical Therapy Assistance

Houston Community College

High School Diploma -

Hastings High School

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Jakira Harris