Jakirah McDaniel
New Castle,DE
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
08.2024 - Current
- Collect room deposits, fees, and payments.
- Maintain accurate records of guest information, payments, and reservations using hotel management software systems.
- Provide exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolve guest issues promptly, resulting in positive feedback and return visits.
Behavioral Health Technician
Kaleidoscope Family Solutions
12.2023 - Current
- Assessed patient behavior, reactions and responses to treatment plans.
- Developed individualized therapeutic plans for patients based on their mental health needs.
- Monitored patient safety in all areas of the facility.
- Provided crisis intervention services to patients in need.
- Administered medications as prescribed by physician or psychiatrist.
Direct Support Professional
Bancroft Neurohealth
02.2021 - 12.2023
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Assisted in planning and implementing recreational activities for participants.
Front Desk Agent
Embassy Suites
01.2018 - 12.2020
- Greeted customers in a professional and friendly
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Ensured that all safety regulations were followed according to company standards.
Customer Service Representative
Walmart
01.2015 - 12.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
William Penn High School
New Castle, DE05-2017
Skills
- Conflict Resolution
- Activity Monitoring
- Incident Reporting
- Log Updating
- Records Management
- Case Documentation
- Documentation Skills
- Records Maintenance
- Problem Resolution
- Computer Proficiency
- Payment Processing
- Paperwork Processing
Timeline
Front Desk Agent
Courtyard by Marriott
08.2024 - Current
Behavioral Health Technician
Kaleidoscope Family Solutions
12.2023 - Current
Direct Support Professional
Bancroft Neurohealth
02.2021 - 12.2023
Front Desk Agent
Embassy Suites
01.2018 - 12.2020
Customer Service Representative
Walmart
01.2015 - 12.2018
High School Diploma -
William Penn High School