Experienced in a fast-paced environment, dedicated professional excelling at handling various contact methods and meticulously documenting issues. Commitment to providing first-class engagement ensures highest quality interactions. Proven track record of quickly acquiring competency in all policies and procedures, readily and positively adapting to change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA
HealthCare Resort
Kansas City, KS
02.2022 - Current
GROOMING
Vial signs
Blood sugars
Charting
New admin and discharge paperwork
Implemented effective bathing routines.
Accomplished daily tasks with
Assisted patients with daily living activities, promoting independence and dignity.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Inventory sheets
Helping stock supply closet
Maintaining keeping rooms clean in a safe working environment
Passing ice
Charting daily activities
Helping with transfers
Help me with mechanical lifting
One on ones
Collecting specimens
Being assisted by a charge nurse
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Enhanced patient satisfaction by providing compassionate and attentive care.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Patient Care Technician
Providence Place Senior Living
Kansas City, KS
12.2021 - Current
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
Fostered clean and hygienic environment, reducing risk of infections.
Documented patient information and care activities in electronic health record.
Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
CNA
The Piper Assisted Living and Memory Care
Kansas City, KS
01.2023 - 12.2024
Assisted patients with daily living activities, promoting independence and dignity.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Helped patients complete range of motion exercises to prevent loss of function during care.
Supported needs of Number+ residents under long-term care.
Behavior Health Technician
KVC Mental Hospital
01.2020 - 08.2023
Responsible for conducting safety checks and ensuring that supervision is performed at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed
Document timely, accurate, and appropriate clinical information in clients' medical records
Assist in providing a safe, secure, and comfortable environment for clients, significant others, and staff
Interact routinely with clients, observe behaviors, and communicate significant observations to nursing staff
Oversee or assist clients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration, and changing bed linens
Obtain vital signs, height, and weight as assigned and document them in the client's record
Facilitate client educational-rehabilitative groups covering various topics, including social skills, coping skills, anger management, and independent living skills
Engage clients in activities and interactions designed to encourage the achievement of treatment goals
Complete and maintain required documentation
Assist with follow-up and paperwork as required on incidents and events that may take place in the
Preschool Teacher
KinderCare Preschool
Kansas City, KS
02.2016 - 04.2019
Observing, assessing, and documenting each assigned child's health, skills, behavior, growth, and development
Optimized children's developmental, intellectual, and social achievements in-class activities
Encouraged the exploration of interests and develop social skills
Developed schedules and routines that ensure physical activity, rest, and playtime
Taught children how to play fairly with others; disciplining unwanted behavior; rewarding good behavior
Created and led a supportive, nurturing learning environment that encourages responsibility and motivation
Home Health Aide
Private Duty
Overland Park, KS
07.2013 - 08.2016
Excelled in a high-volume, fast-paced, demanding environment
Managed queues, emails, cases, and work orders daily, prioritizing and responding quickly to assist internal and external customers
Clearly understood product catalog and custom product & service offerings to assist customers with their needs, driving resolution by providing clear communication and follow-up on actions
Communicated clearly and effectively with customers while listening actively to provide an exceptional customer experience to help support and drive solutions
Navigated multiple systems responding to customer or cross-functional inquiries, adapting readily to change
Helped to identify communication, process, development, and implementation gaps to streamline business functions and customer experience