Overview
Work History
Education
Skills
Timeline
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Jakirah Smith

Columbus,MS

Overview

8
8
years of professional experience

Work History

Certified Nursing Assistant

Trinity Nursing Home
03.2024 - 12.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Customer Service Representative

Conduent Call Center
03.2021 - 10.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Kroger
08.2016 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associates Degree Of Art -

East Mississippi Community College
Scooba, MS
12.2024

High School Diploma -

Columbus High
Columbus Ms
05.2020

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care

Timeline

Certified Nursing Assistant

Trinity Nursing Home
03.2024 - 12.2024

Customer Service Representative

Conduent Call Center
03.2021 - 10.2022

Cashier

Kroger
08.2016 - 02.2020

Associates Degree Of Art -

East Mississippi Community College

High School Diploma -

Columbus High

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Jakirah Smith