Jakirah Smith
Columbus,MS
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Trinity Nursing Home
03.2024 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Customer Service Representative
Conduent Call Center
03.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Kroger
08.2016 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates Degree Of Art -
East Mississippi Community College
Scooba, MS12.2024
High School Diploma -
Columbus High
Columbus Ms05.2020
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
Timeline
Certified Nursing Assistant
Trinity Nursing Home
03.2024 - 12.2024
Customer Service Representative
Conduent Call Center
03.2021 - 10.2022
Cashier
Kroger
08.2016 - 02.2020
Associates Degree Of Art -
East Mississippi Community College
High School Diploma -
Columbus High