JAKIRIA HUBBARD
Columbus
Summary
Personable and solution-focused professional with strong aptitude for resolving complex customer issues and fostering positive client relationships. Well-versed in customer service protocols and adept in utilizing CRM software and effective communication strategies. Capable of delivering swift, impactful resolutions that enhance customer satisfaction and loyalty. Experienced with handling escalated customer issues efficiently and effectively. Utilizes advanced problem-solving techniques to achieve resolution and satisfaction. Track record of maintaining composure and professionalism in high-stress situations to ensure positive outcomes.
Overview
4
4
years of professional experience
Work History
Customer Service Escalation Representative
Fiserv
09.2022 - Current
- Developed processes and procedures for handling complex customer escalations.
- Assisted in the development of training materials related to escalation handling best practices for new hires.
- Streamlined communication for better issue resolution, working closely with internal departments and external partners.
- Active Listening
- Customer Relations
- Microsoft Excel
- Customer Relationship Management
- Computer Proficiency
- Issue Resolution
- Analytical and Critical Thinking
- Internal communications
Engagement Specialist
Startek/Bridgestone
05.2022 - 06.2022
- Resolved complex issues raised by customers in a timely manner.
- Utilized CRM software to track customer interactions and update records accordingly.
- Provided exceptional client support to ensure high-quality customer experience.
- Analyzed customer feedback to identify opportunities for improvement in service delivery.
- Client relations
- Communication management
- Administrative support
Customer Service Representative
Startek
06.2021 - 05.2022
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
Education
High School Diploma -
Tallassee High School
Tallassee, AL05.2018
Startek Customer Service Representative - undefined
Myrtle Beach, SC05.2022
Skills
- Microsoft Word
- Active Listening
- Customer Relations
- Microsoft Excel
- Customer Relationship Management
- Computer Proficiency
- Issue Resolution
- Analytical and Critical Thinking
- Internal communications
- Client relations
- Communication management
- Administrative support
- Quality improvement
- Protocol review
Timeline
Customer Service Escalation Representative
Fiserv
09.2022 - Current
Engagement Specialist
Startek/Bridgestone
05.2022 - 06.2022
Customer Service Representative
Startek
06.2021 - 05.2022
Startek Customer Service Representative - undefined
High School Diploma -
Tallassee High School
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