Jakisha Roudy
Raleigh,NC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5 years of relevant work experience to your team.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Cary Cardiology
10.2019 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing using Epic
- Uses Epic to schedule appointments for doctor visits and procedures.
Health Information Specialist
Holly Hill Hospital
02.2019 - Current
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Trained and backed reception area, on-call and distribution runs to facilitate quality customer care.
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
- Monitored and tracked inventory, assigned work tasks and adjusted assignments based on priorities.
Mental Health Technician
Holly Hill Hospital
03.2016 - 02.2019
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Education
Diploma - Medical Assistant
The Medical Arts School
Raleigh06.2014
Diploma - Medical Office Assistance
The Medical Arts School
Raleigh, NC01.2012
High School Diploma -
Mary E. Phillips
Raleigh, NC06.2008
Skills
- Insurance Billing Procedures
- Epic System
- Payment Collection and Processing
- Patient Flow
- OSHA Compliance
- EMR Software
- Problem-Solving
- Phone and Email Etiquette
- Medical Terminology
Timeline
Medical Office Assistant
Cary Cardiology
10.2019 - Current
Health Information Specialist
Holly Hill Hospital
02.2019 - Current
Mental Health Technician
Holly Hill Hospital
03.2016 - 02.2019
Diploma - Medical Assistant
The Medical Arts School
Diploma - Medical Office Assistance
The Medical Arts School
High School Diploma -
Mary E. Phillips
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