Jakitra Peoples
Panama City
Summary
Pursuing a Bachelor’s degree in Human Resources Management with 7+ years of experience in the United States Air Force, plus recent experience in billing and collections. Skilled in customer service, personnel management, training coordination, and accounts oversight. Strong communication skills with a proven ability to resolve customer issues and collect outstanding balances professionally. Known for attention to detail, reliability, and creating a positive work environment,
Overview
7
7
years of professional experience
Work History
Customer Billing and Collections Agent
Conduent
12.2024 - 07.2025
- Handled over 80 inbound and outbound calls daily with customers to resolve billing issues and collect past-due payments.
- Explained charges, payment plans, and account details clearly and respectfully.
- Processed secure payments and updated account notes in real-time database systems.
- Worked with internal teams to escalate and resolve disputed balances.
- Maintained high call quality standards and met monthly collection targets of 50 successful calls daily.
Materiel Control Specialist
United States Air Force
05.2022 - 07.2024
- Planned, developed, executed, and monitored $800,000 budget; monitored and tracked budget execution, ensured all expenditures were consistent with plans, resulting in increasing purchases by 15% but still managing the budget.
- Oversaw and maintained accurate records of company expenses, processing 100+ invoices monthly with a 100% accuracy rate, contributing to financial transparency and compliance.
- Served as a point of contact and liaison with external partners services involving purchases and contract maintenance, representing the organization professionally and diplomatically.
Human Resources Intern
The KYO Group
01.2024 - 05.2024
- Maintained up-to-date knowledge of employment law changes affecting company policies through ongoing professional development opportunities.
- Collaborated with HR team to review and process applicant records, ensuring data accuracy and compliance with federal and state guidelines.
- Supported HR team by completing administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
Fleet Operations Manager
United States Air Force
04.2021 - 05.2022
- Used strong oral and written communication skills to develop and maintain effective relationships with customers, coworkers, and Senior Managers.
- Answered incoming calls, welcomed customers, determined the purpose of the calls or visits and assisted those that could be handled independently.
- Managed internal and external communication across departments and tracked program data for executive briefings.
- Recommended improvements in training, data capture, and vehicle maintenance tracking. Developed parts tracking system and inventoried over 500 items, minimizing write-ups and meeting Director's yearly expectations.
Unit Administrative Assistant/Training Manager
United States Air Force
04.2018 - 04.2021
- Managed Leadership's schedule, organized meeting logistics, scheduled meetings and conferences, including those outside of the Flight (Unit). Took notes and followed up with individuals from the meetings.
- Served as a liaison with personnel offices, handling military and civilian personnel issues and ensuring compliance with organizational policies and regulations.
- Enhanced overall unit readiness by implementing comprehensive training schedules and monitoring progress.
- Identified gaps in knowledge and implemented new training strategies to improve overall team performance and readiness.
- Managed and ensured timely and effective implementation of full range of administrative services and programs for 54 employees, including workforce planning, training, facilities, records management, security, and administrative support.
Education
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
Tucson, AZ12-2026
Skills
- Collections & Billing Support
- Customer Service & Communication
- Records & Database Management
- Clerical & Administrative Oversight
- MS Office Suite / Scheduling
- Procurement & Logistics Planning
- Training Coordination & Leadership
- Reception & Front Desk Operations
Timeline
Customer Billing and Collections Agent
Conduent
12.2024 - 07.2025
Human Resources Intern
The KYO Group
01.2024 - 05.2024
Materiel Control Specialist
United States Air Force
05.2022 - 07.2024
Fleet Operations Manager
United States Air Force
04.2021 - 05.2022
Unit Administrative Assistant/Training Manager
United States Air Force
04.2018 - 04.2021
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
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