Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jakiya Augburn

Accokeek,MD

Summary

Motivated and certified phlebotomy technician with diverse experience in healthcare, customer service, and logistics. Proven skills in teamwork, communication, and time management, with a strong academic background in biology and education. Seeking opportunities to grow in the healthcare field and make a meaningful impact on patient care.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Beauty Sales Associate

Pink Beauty
04.2025 - Current
  • Assisted customers in selecting beauty products tailored to individual needs.
  • Demonstrated product application techniques to enhance customer experience and confidence.
  • Maintained an organized sales floor and ensured product displays were visually appealing.
  • Collaborated with team members to achieve daily sales targets and improve customer satisfaction.

Hair Salon Assistant

Self Employed
2016 - Current
  • Assisted stylists with client consultations and service preparations.
  • Maintained cleanliness and organization of salon workspace and tools.
  • Supported inventory management by restocking supplies as needed.
  • Engaged customers with friendly communication during appointments.

Server/ Hostess

Kobe’s Japanese Steakhouse and Seafood
Glenarden, MD
09.2021 - 11.2024
  • Provided exceptional customer service, ensuring satisfaction and addressing concerns promptly.
  • Managed accurate order taking and delivery, maintaining high-quality standards.
  • Collaborated with kitchen staff to ensure timely food preparation and service efficiency.
  • Assisted in training new servers on menu items and service protocols.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Package Handler

Fedex Ground
11.2023 - 06.2024
  • Operated package scanning equipment to ensure accurate tracking and timely processing.
  • Loaded and unloaded freight, maintaining organization within the warehouse environment.
  • Collaborated with team members to optimize workflow and enhance operational efficiency.
  • Adhered to safety protocols, minimizing risks during package handling operations.

Beauty Associate

BSW Beauty Supply
Oxon Hill, MD
11.2023 - 01.2024
  • Provided exceptional customer service, assisting clients with product selection and beauty advice.
  • Maintained organized displays and inventory, ensuring optimal stock levels and product accessibility.
  • Assisted in training new team members on product knowledge and store procedures.
  • Conducted routine inventory checks, identifying discrepancies to enhance accuracy of stock records.
  • Provided excellent after-sales support by promptly addressing client concerns or inquiries about purchased items.

Warehouse Worker

Amazon
Baltimore, MD
11.2022 - 01.2023
  • Operated forklifts and pallet jacks to efficiently transport products within warehouse environment.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment of shelves.
  • Collaborated with team members to streamline order fulfillment processes, reducing lead times.
  • Conducted quality checks on incoming shipments, identifying discrepancies and ensuring compliance with standards.

Crew Member

Popeyes
Capitol Heights, MD
07.2021 - 09.2021

• Took and prepared customer orders with speed and accuracy.

• Maintained cleanliness and compliance with health regulations.

  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

Six Flags
Bowie, MD
07.2019 - 07.2019
  • Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Assisted in daily park operations, maintaining cleanliness and organization of assigned areas.
  • Collaborated with team members to enhance guest experiences through effective communication and teamwork.

Education

Bachelor of Science - Biology Pre Med

Morgan State University
Baltimore, MD

No Degree - Teacher Prep

Academy of Health Sciences
Largo, MD

Phlebotomy Certification - Phlebotomy

Care Health Training
Oxon Hill, MD
07.2025

High School Diploma -

Community Based Classroom
Bladensburg, MD
06.2022

Skills

  • Upselling strategies
  • Client relationship building
  • Guest services
  • Customer loyalty
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Customer assistance
  • Shelf stocking
  • Money handling
  • Customer engagement
  • Phone etiquette
  • Flexible schedule
  • Cash register operation
  • Retail sales
  • Stocking and receiving
  • Venipuncture & Phlebotomy Procedures
  • Microsoft Word & Excel
  • Google Drive & Classroom
  • POS Systems & Inventory
  • Art, Painting & Photography
  • Social Media: Twitter, Instagram, YouTube
  • Basic Chinese (speaking & writing)

Certification

Certified Phlebotomy Technician (CPT)

National Healthcareer Association (NHA)

Timeline

Beauty Sales Associate

Pink Beauty
04.2025 - Current

Package Handler

Fedex Ground
11.2023 - 06.2024

Beauty Associate

BSW Beauty Supply
11.2023 - 01.2024

Warehouse Worker

Amazon
11.2022 - 01.2023

Server/ Hostess

Kobe’s Japanese Steakhouse and Seafood
09.2021 - 11.2024

Crew Member

Popeyes
07.2021 - 09.2021

Crew Member

Six Flags
07.2019 - 07.2019

Hair Salon Assistant

Self Employed
2016 - Current

Bachelor of Science - Biology Pre Med

Morgan State University

No Degree - Teacher Prep

Academy of Health Sciences

Phlebotomy Certification - Phlebotomy

Care Health Training

High School Diploma -

Community Based Classroom
Jakiya Augburn