Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jakiya Augburn

Accokeek,MD

Summary

Motivated and certified phlebotomy technician with diverse experience in healthcare, customer service, and logistics. Proven skills in teamwork, communication, and time management, with a strong academic background in biology and education. Seeking opportunities to grow in the healthcare field and make a meaningful impact on patient care.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Beauty Sales Associate

Pink Beauty
04.2025 - Current
  • Assisted customers in selecting beauty products tailored to individual needs.
  • Demonstrated product application techniques to enhance customer experience and confidence.
  • Maintained an organized sales floor and ensured product displays were visually appealing.
  • Collaborated with team members to achieve daily sales targets and improve customer satisfaction.

Hair Salon Assistant

Self Employed
2016 - Current
  • Assisted stylists with client consultations and service preparations.
  • Maintained cleanliness and organization of salon workspace and tools.
  • Supported inventory management by restocking supplies as needed.
  • Engaged customers with friendly communication during appointments.

Server/ Hostess

Kobe’s Japanese Steakhouse and Seafood
09.2021 - 11.2024
  • Provided exceptional customer service, ensuring satisfaction and addressing concerns promptly.
  • Managed accurate order taking and delivery, maintaining high-quality standards.
  • Collaborated with kitchen staff to ensure timely food preparation and service efficiency.
  • Assisted in training new servers on menu items and service protocols.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Package Handler

Fedex Ground
11.2023 - 06.2024
  • Operated package scanning equipment to ensure accurate tracking and timely processing.
  • Loaded and unloaded freight, maintaining organization within the warehouse environment.
  • Collaborated with team members to optimize workflow and enhance operational efficiency.
  • Adhered to safety protocols, minimizing risks during package handling operations.

Beauty Associate

BSW Beauty Supply
11.2023 - 01.2024
  • Provided exceptional customer service, assisting clients with product selection and beauty advice.
  • Maintained organized displays and inventory, ensuring optimal stock levels and product accessibility.
  • Assisted in training new team members on product knowledge and store procedures.
  • Conducted routine inventory checks, identifying discrepancies to enhance accuracy of stock records.
  • Provided excellent after-sales support by promptly addressing client concerns or inquiries about purchased items.

Warehouse Worker

Amazon
11.2022 - 01.2023
  • Operated forklifts and pallet jacks to efficiently transport products within warehouse environment.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment of shelves.
  • Collaborated with team members to streamline order fulfillment processes, reducing lead times.
  • Conducted quality checks on incoming shipments, identifying discrepancies and ensuring compliance with standards.

Crew Member

Popeyes
07.2021 - 09.2021

• Took and prepared customer orders with speed and accuracy.

• Maintained cleanliness and compliance with health regulations.

  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

Six Flags
07.2019 - 07.2019
  • Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
  • Assisted in daily park operations, maintaining cleanliness and organization of assigned areas.
  • Collaborated with team members to enhance guest experiences through effective communication and teamwork.

Education

Bachelor of Science - Biology Pre Med

Morgan State University
Baltimore, MD

No Degree - Teacher Prep

Academy of Health Sciences
Largo, MD

Phlebotomy Certification - Phlebotomy

Care Health Training
Oxon Hill, MD
07.2025

High School Diploma -

Community Based Classroom
Bladensburg, MD
06.2022

Skills

  • Upselling strategies
  • Client relationship building
  • Guest services
  • Customer loyalty
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Customer assistance
  • Shelf stocking
  • Money handling
  • Customer engagement
  • Phone etiquette
  • Flexible schedule
  • Cash register operation
  • Retail sales
  • Stocking and receiving
  • Venipuncture & Phlebotomy Procedures
  • Microsoft Word & Excel
  • Google Drive & Classroom
  • POS Systems & Inventory
  • Art, Painting & Photography
  • Social Media: Twitter, Instagram, YouTube
  • Basic Chinese (speaking & writing)

Certification

Certified Phlebotomy Technician (CPT)

National Healthcareer Association (NHA)

Timeline

Beauty Sales Associate

Pink Beauty
04.2025 - Current

Package Handler

Fedex Ground
11.2023 - 06.2024

Beauty Associate

BSW Beauty Supply
11.2023 - 01.2024

Warehouse Worker

Amazon
11.2022 - 01.2023

Server/ Hostess

Kobe’s Japanese Steakhouse and Seafood
09.2021 - 11.2024

Crew Member

Popeyes
07.2021 - 09.2021

Crew Member

Six Flags
07.2019 - 07.2019

Hair Salon Assistant

Self Employed
2016 - Current

Bachelor of Science - Biology Pre Med

Morgan State University

No Degree - Teacher Prep

Academy of Health Sciences

Phlebotomy Certification - Phlebotomy

Care Health Training

High School Diploma -

Community Based Classroom
Jakiya Augburn