Jakiya Shepherd
Andrews,SC
Summary
I have a unique background that combines both customer service and hands-on experience in two very different environments. As a vet assistant/receptionist, I’ve developed good communication skills, gained knowledge about animal care, and learned how to manage a busy schedule while supporting veterinarians and pet owners. On the other hand, when I worked at Sonic it taught me fast-paced customer service, handling orders, and multitasking under pressure. Both roles have helped me become adaptable, quick-thinking, and comfortable interacting with a diverse range of people and responsibilities. What I can offer is adaptability, customer focus, very strong work ethic, teamwork and much more.
Overview
2
2
years of professional experience
Work History
Brown’s Animal Hospital
Karole Parker
08.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Fidelis Animal Hospital
Dr. Katie Roe
01.2024 - 09.2024
- Vet receptionist/Assistant
- Gathered patient histories, recorded data, and updated electronic health records.
- Assisted nursing staff with daily operations such as stocking supplies and ordering equipment.
- Demonstrated effective communication skills when interacting with patients, families, and colleagues.
- Screened incoming calls from patients or family members seeking medical advice or assistance.
- Developed and maintained good rapport and cooperative working relationships with providers and staff.
- Recorded medical histories, test results and vital statistics to maintain accurate, up-to-date patient medical records.
Sonic
Jason Britt
01.2023 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Lonoke High School
Lonoke, AR05-2022
Skills
- Patient Care
- Medical Research
- Patient Management
- Attention to Detail
- Active Listening
- Relationship Building
- Professionalism
- Problem-solving abilities
- Adaptability
- Self Motivation
- Team Collaboration
- Teamwork and Collaboration
Timeline
Brown’s Animal Hospital
Karole Parker
08.2024 - 01.2025
Fidelis Animal Hospital
Dr. Katie Roe
01.2024 - 09.2024
Sonic
Jason Britt
01.2023 - 02.2024
High School Diploma -
Lonoke High School
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