Jakiya Thomas
2601 Sandersville Rd. Apt 5207 Lexington,KY
Summary
Dedicated healthcare professional with a strong background in patient care, coordination, and administrative processes. Experienced in maintaining operational efficiency and delivering exceptional customer service in healthcare settings. Trained in relevant equipment, supplies, processes, and safety standards. Currently pursuing a Master’s in Healthcare Administration to deepen knowledge of healthcare systems and leadership. Seeking a Patient Access Coordinator role to leverage organizational, interpersonal, and problem-solving skills in a patient-focused environment.
Overview
10
10
years of professional experience
Work History
Anesthesia Technician
Baptist Health Hospital
11.2020 - Current
- Coordinated with supply chain departments to ensure timely availability of critical supplies, enhancing patient care delivery.
- Assisted anesthesia providers in standard and emergent situations, ensuring seamless support for patient procedures.
- Pretested and calibrated anesthesia equipment, maintaining compliance with safety and operational standards.
- Communicated effectively with multidisciplinary teams to address patient needs and maintain operational efficiency.
Hostess and Food Expeditor
Rafferty's Restaurant
09.2014 - 02.2023
- Provided exceptional customer service by managing seating arrangements and ensuring timely communication with patrons.
- Collaborated with team members to optimize workflows and resolve issues, demonstrating strong interpersonal skills.
- Organized and streamlined processes to maintain a positive guest experience in high-traffic environments.
Data Entry Clerk and Priority Mail Representative
Conduent
08.2018 - 10.2020
- Accurately processed insurance claims and tracked correspondence using advanced data entry skills.
- Maintained meticulous records to ensure compliance with organizational and regulatory requirements.
- Leveraged technology to improve efficiency and resolve discrepancies in a timely manner.
Education
Master of Science - Healthcare Administration
Northern Kentucky University
Newport, KY12-2025
Bachelor of Science - Healthcare Management
Bellevue University
Bellevue, NE01.2023
Associate of Science - Health Sciences
Bluegrass Community and Technical College
Lexington, KY01.2019
Associate in Arts -
Bluegrass Community and Technical College
Lexington, KY01.2019
Skills
Patient Coordination: Expertise in supporting patient care workflows and addressing patient needs in clinical settings
Customer Service: Proven ability to foster positive patient and customer experiences in fast-paced environments
Administrative Efficiency: Skilled in managing schedules, data entry, and maintaining accurate documentation
Operational Support: Strong background in supply coordination, equipment troubleshooting, and process optimization
Interpersonal Communication: Adept at building relationships with patients, providers, and team members
Timeline
Anesthesia Technician
Baptist Health Hospital
11.2020 - Current
Data Entry Clerk and Priority Mail Representative
Conduent
08.2018 - 10.2020
Hostess and Food Expeditor
Rafferty's Restaurant
09.2014 - 02.2023
Bachelor of Science - Healthcare Management
Bellevue University
Associate of Science - Health Sciences
Bluegrass Community and Technical College
Associate in Arts -
Bluegrass Community and Technical College
Master of Science - Healthcare Administration
Northern Kentucky University
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