JAKIYAH JONES
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Elite Choice Inspections
08.2022 - 04.2023
- Answered calls as the voice of Sunpass tolling agency assisting customers with their account and processing payments for them
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
RECEPTIONIST/ADMINISTRATOR
ALL, ONE LANDCAPING
01.2018 - Current
- Answered calls as the voice of the company
- Provided a pleasant experience for new and returning landscaping customers
- Presented copious notes to other departments for booking sales and service appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered incoming calls, directing clients to individuals addressing specific needs.
CUSTOMER SERVICE REPRESENTATIVE
Faneuil
11.2020 - 06.2022
- Answered calls as the voice of the company
- Provided a pleasant experience for new and returning landscaping customers
- Presented copious notes to other departments for booking sales and service appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Education
High School Diploma -
Evans High School
Orlando05.2020
Skills
- Customer and Service-Oriented
- Conflict resolution expert
- Resourceful and proactive
- Detail-oriented
- Friendly people person
- Knowledge of construction procedures ad process
- Time Management
- Proactive go-getter attitude
- Great phone etiquette
- Critical thinker
- Exceptional attention to detail
- Computer: Word, Excel, Internet, and E-mail
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Elite Choice Inspections
08.2022 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
Faneuil
11.2020 - 06.2022
RECEPTIONIST/ADMINISTRATOR
ALL, ONE LANDCAPING
01.2018 - Current
High School Diploma -
Evans High School
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