Jakiyah Madkins
TX
Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments, and other patient needs. Proven skills with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Overview
5
5
years of professional experience
Work History
Administrative Patient Care Tech
Medical City Fort Worth
05.2023 - Current
- Maintain medical records
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Maintain medical records, technical library, or correspondence files.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Medical Purchaser
Northfield Medical
02.2020 - 06.2023
- Negotiate contracts with clients or service providers
- Monitor inventories of products or materials
- Negotiate, renegotiate, and administer contracts with suppliers, vendors, and other representatives
- Hire, train, or supervise purchasing clerks, buyers, and expediters
- Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action.
Customer Service Representative
Sedgwick
03.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate of Technical Studies - Licensed Vocational Nurse
Concorde Career College
11.2025
High School Diploma -
Zion Academy
Fort Worth, TX05.2013
Skills
- Maintain medical records
- Patient Relations
- Proficient in MediTech
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient Scheduling
- Medical office administration
- Medical billing knowledge
Timeline
Administrative Patient Care Tech
Medical City Fort Worth
05.2023 - Current
Customer Service Representative
Sedgwick
03.2021 - 10.2021
Medical Purchaser
Northfield Medical
02.2020 - 06.2023
Certificate of Technical Studies - Licensed Vocational Nurse
Concorde Career College
High School Diploma -
Zion Academy
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