Jakiyah Norris
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
PCA
UF Health North
06.2024 - Current
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Established a positive work environment that fostered teamwork and collaboration among team members.
Home Health Aide
Helping Hands Nursing Solutions
04.2022 - 08.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Developed rapport to create safe and trusting environment for care.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Customer Service Representative
HGS - Hinduja Global Solutions
02.2020 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cashier
McDonald’s
12.2018 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma - General Studies
Biscayne High School
Jacksonville, FL04.2020
Skills
- First Aid and Safety
- Performance Assessment
- Customer Satisfaction
- Active Listening
- Flexible and Adaptable
- Self-Motivated
- Data Entry
- Planning and Coordination
- Analytical and Critical Thinking
- Organization and Time Management
- Teambuilding
- Attention to Detail
- PPE Compliance
- Decision-Making
- Dependable and Responsible
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Product Verification
- Goal-Setting and Prioritization
- Operational Efficiency and Safety
- Inventory Replenishment
- Personal hygiene assistance
- Emotional support
- Vital signs monitoring
- HIPAA compliance
- Emergency response
- Meal preparation
- Mobility support
- Family support
- Range of motion exercises
- Feeding assistance
- CPR certification
- Basic life support
- Patient observation
- Active listening
- Patient hygiene management
- Bed preparation
- Personal care aide (PCA)
- Room cleaning and restocking
Timeline
PCA
UF Health North
06.2024 - Current
Home Health Aide
Helping Hands Nursing Solutions
04.2022 - 08.2022
Customer Service Representative
HGS - Hinduja Global Solutions
02.2020 - 11.2020
Cashier
McDonald’s
12.2018 - 01.2020
High School Diploma - General Studies
Biscayne High School
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