Jakiyah Ramsey
Florence,KY
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
7
7
years of professional experience
Work History
PCA
St. Elizabeth Medical Center
Florence , KY
2023.07 - Current
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Maintained accurate records of client care services provided on a daily basis.
- Responded promptly to emergency situations according to established protocols.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Notified senior staff of patient emergencies to optimize outcomes.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
Assistant General Manager
White Castle
Florence , KY
2019.07 - Current
- Handled cash accurately and prepared deposits
- Motivated, trained, and disciplined employees to maximize performance
- Resolved problems promptly to elevate customer approval
- Managed team schedule with eye for coverage needs and individual strengths
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Interacted well with customers to build connections and nurture relationships
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained and guided team members to maintain high productivity and performance metrics
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Crew Manager
Pizza Hut
Lima , OH
2017.09 - 2018.08
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers
- Settled crew member disputes by addressing problems quickly and providing successful mediation
- Motivated staff to perform at peak efficiency and quality
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma -
Boone County High School
Florence, KY05.2019
Skills
- Cash Register Operations
- Strategic Planning Skill
- POS Inventory System Operation
- Food Safety and Sanitation
- Hiring and Onboarding
- Management Training
- Basic Life Support
- Compassionate communication
- Patient Care
- Maintaining confidentiality
- Feeding Assistance
- Vital signs monitoring
- Compassion and Empathy
- Toileting assistance
- Mobility Assistance
- Patient Lifting
- Monitoring fluids
- Understands medical procedures
- Bedside manner
- Assisting with personal grooming
- Collecting vital signs
- Valid Kentucky driver's license
- Family support and assistance
Timeline
PCA
St. Elizabeth Medical Center
2023.07 - Current
Assistant General Manager
White Castle
2019.07 - Current
Crew Manager
Pizza Hut
2017.09 - 2018.08
High School Diploma -
Boone County High School
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