Summary
Overview
Work History
Education
Skills
Certification
English
Languages
Timeline
Generic

Jakiyah Redd

Little Elm,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Command Center/Technical Support Representative

CalAmp
02.2022 - 11.2023
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Documented support interactions for future reference.
  • Researched and identified solutions to technical problems.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Promptly respond to customer questions and concerns via email, chat and phone calls
  • Coordinate and facilitate the communication and escalation processes for customers on various platforms
  • Monitor the location, status, and condition of shipments in real-time
  • Troubleshooting to solve customer issues and documenting processes
  • Manage incoming cases and escalate to next tier when necessary
  • Accurately enter shipment details for clients when required
  • Monitor status and health of company servers and platforms
  • Submitting customer orders and replacements
  • Navigate through various platforms to perform assigned tasks.

CSR - Customer Service Representative

Maximus
04.2021 - 11.2022
  • Answered inbound customer requests or inquiries concerning Covid-19 related questions
  • Worked with one or multiple systems and utilized multiple screens to find information regarding Covid-19 vaccinations
  • Communicated clearly and professionally with customers in English and Spanish by telephone regarding all aspects of Covid-19 needs such as: vaccination appointments, vaccination locations, uber and lyft accommodations
  • Used CDC recommended guidance, websites, and scripts to communicate accurate and up to date information regarding Covid-19 Vaccination information to customers
  • Maintained quick after call wrap up times.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.

Dog Walker/Pet Sitter

Urban Pet Sitting
12.2019 - 03.2020
  • Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
  • Educated visitors and staff on proper animal care and handling.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Offered tailored services such as medication administration or special accommodations for elderly or disabled pets as needed.
  • Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Researched areas surrounding dogs' residences to discover best and safest walking routes.
  • Provided basic training reinforcement for dogs during walks, improving behavior both on-leash and at home.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
  • Assisted in reducing separation anxiety in pets by offering consistent companionship during owner absences.

Barista/Production Shift Supervisor

HUGGINS HONDA
07.2018 - 11.2018
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Maximized profitability with cost-saving initiatives such as better portion control, reducing waste, and optimizing labor allocation.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
  • Planned and executed promotions and special events in close collaboration with management.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Supervised food presentation and plating to enhance visual appeal.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Accurately completed end-of-day financial tasks worth over $7,000 of cash and card transactions daily.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Barista/Shift Supervisor

Tropical Smoothie Cafe
01.2018 - 06.2018
  • Interacts with crew members, customers, and vendors using 'Turpitude' (Tropitude is our 'mojo' and what makes Tropical Smoothie Café fun and different
  • It means having energy and creating a positive atmosphere)
  • Delivers 'Unparalleled Hospitality' to each customer that visits our café
  • Prepares ingredients for our food and smoothies
  • Assembles and serves fresh food and smoothies prepared to Tropical Smoothie Café's standards
  • Uses our sanitation practices to handle and prepare food
  • Sets up and monitors food and smoothie work stations
  • Cleans and organizes kitchen, workstations, dining room, restrooms, and any other areas in the cafe
  • Follows the steps to operate the register including taking customer orders, accurately handling cash and being responsible for the drawer
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Planned and executed promotions and special events in close collaboration with management.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.

Supervisor of Operations

Happy Mart/ Chevron
01.2018 - 05.2018
  • Devised processes to boost long-term business success and increase profit levels.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented cost-saving measures such as renegotiating contracts with vendors or leveraging economies of scale to reduce overall expenditures.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

Photographer/Sales Associate Manager

LEGOLAND/ SEALIFE
08.2017 - 01.2018
  • Expanded clientele base by consistently delivering top-notch imagery that showcased individuality and uniqueness of subjects.
  • Contributed to marketing materials with compelling visual content to increase brand awareness.
  • Leveraged mechanical mounting systems to improve focus and image stability.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Assisted clients with creative ideas for photography needs.
  • Digitally edited photos to enhance appearance.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
  • Implemented effective marketing strategies such as social media promotions which resulted in a significant increase in client bookings.

Assistant Registration Officer

Texas A & M University
10.2017 - 12.2017
  • I was a student aid worker for the entire registration office at Texas A&M
  • Compiled and analyzed data to produce reports.
  • Boosted efficiency within the department by initiating necessary changes in processes which led to reduced paperwork load on the team.
  • Edited documents to keep company materials free of grammar errors.
  • Reviewed paperwork for accuracy and completeness.
  • Input data into spreadsheets and databases.
  • Coordinated closely with external partners such as schools or employers to facilitate successful registrations for various programs or services offered by the organization.
  • Maintained secure records management systems, safeguarding sensitive personal information in accordance with privacy regulations.

Supervisor of Operations

Domino's
10.2017 - 12.2017
  • Devised processes to boost long-term business success and increase profit levels.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Processed customer payments and kept accurate financial records.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Utilized GPS technology effectively to optimize delivery routes, minimizing travel time.
  • Prepared food items for delivery as needed, adhering to strict hygiene guidelines and food safety regulations consistently.
  • Provided support in-store during downtime between deliveries by assisting other team members in various tasks such as food preparation and cleaning.
  • Participated in the recruitment process, selecting top talents aligned with company values to contribute positively to the workforce.

First Party Collector

CMI Group
12.2016 - 07.2017
  • Send out notices to overdue accounts
  • Collect payments and post to accounts
  • Reach out to customers with unpaid debt and attempt to collect from them
  • Maintain files on the financial status of accounts
  • Keep track of delinquent accounts
  • Set up repayment plans according to ability to pay
  • Advise customers of default consequences and debt repayment policies
  • Attempt to repossess merchandise if client has not paid debt
  • Record address changes
  • Delete old accounts and clean up files
  • Negotiate credit extensions
  • Compile reports on delinquent account for management
  • Disconnect services if account remains unpaid
  • Report past due accounts to credit bureaus
  • Prepare statements for credit department.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Barista/Cashier Team Lead

Dunkin' Donuts
04.2016 - 12.2016
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Promoted additional items with beverages, increasing store sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Buyer/Keyholder

Plato's Closet
01.2015 - 09.2016
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Analyzed and reviewed reorder report recommendations for daily and weekly replenishment, making recommendations on product offerings based on consumer data.
  • Reduced lead times on key items by optimizing order quantities and stocking strategies based on historical demand patterns.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - Chemistry

Collin County Community College
McKinney, TX
05.2019

Texas A & M University-Texarkana
12.2017

High School Diploma -

Creekview High School
Carrollton, TX
01.2017

Skills

  • Excel
  • Microsoft Word
  • PowerPoint
  • Word
  • AWS
  • Atlassian
  • Jira
  • Oracle
  • Salesforce
  • Freshdesk
  • Crew Member
  • Key Holder
  • Laboratory Experience
  • Kennel Experience
  • Pet Care
  • Training & development
  • Client Relations
  • Information Security

Certification

  • CPR & First Aid, 06/2020
  • PEDIATRIC FIRST AID/ CPR/ AED
  • TABC, 01/2020
  • CPR/First Aid
  • Driver's license

English

  • Native Language
  • Fluent in reading, writing, speaking, and listening

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Command Center/Technical Support Representative

CalAmp
02.2022 - 11.2023

CSR - Customer Service Representative

Maximus
04.2021 - 11.2022

Dog Walker/Pet Sitter

Urban Pet Sitting
12.2019 - 03.2020

Barista/Production Shift Supervisor

HUGGINS HONDA
07.2018 - 11.2018

Barista/Shift Supervisor

Tropical Smoothie Cafe
01.2018 - 06.2018

Supervisor of Operations

Happy Mart/ Chevron
01.2018 - 05.2018

Assistant Registration Officer

Texas A & M University
10.2017 - 12.2017

Supervisor of Operations

Domino's
10.2017 - 12.2017

Photographer/Sales Associate Manager

LEGOLAND/ SEALIFE
08.2017 - 01.2018

First Party Collector

CMI Group
12.2016 - 07.2017

Barista/Cashier Team Lead

Dunkin' Donuts
04.2016 - 12.2016

Buyer/Keyholder

Plato's Closet
01.2015 - 09.2016

Associate of Science - Chemistry

Collin County Community College

Texas A & M University-Texarkana

High School Diploma -

Creekview High School

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Jakiyah Redd