Jakki Williams
Galax,VA
Summary
Behavioral Health Associate at Acadia Healthcare with expertise in mental health support and relationship building. Proven ability to de-escalate crises and maintain confidentiality, ensuring patient safety and trust. Recognized for exceptional communication skills and attention to detail, fostering a supportive environment for clients and enhancing their overall well-being.
I also have several years experience in creating and maintaining patient files and records. As well as maintaining confidentiality concerning sensitive personal information including, but not limited to, patient demographics.
Overview
19
19
years of professional experience
Work History
Behaviorial Health Associate
Acadia Healthcare
01.2025 - Current
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Developed strong rapport with patients, fostering trust and open communication to better address their needs.
- Assisted in crisis intervention, de-escalating situations and ensuring patient safety during high-stress incidents.
- Established clear boundaries with patients while maintaining empathetic interactions to create an effective therapeutic relationship.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Personal Care Assistant
Consumer Direct Personal Care
08.2023 - 11.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with self-administered medications.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Daycare Owner/Operator
JaJa's House Daycare
08.2015 - 08.2023
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical skills.
- Improved parent satisfaction with open and consistent communication channels.
- Resolved conflicts among children with empathy and effective problem-solving techniques.
- Managed daily operations, ensuring clean and organized environment conducive to learning and play.
- Monitored physical and emotional health of children, taking appropriate action when concerns arose.
Front End Manager
K-VA-T Food City
06.2014 - 08.2015
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Coached employees through day-to-day work and complex problems.
- Recorded financial transactions and performed account reconciliations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Clothing Store Owner
Tots to Teens Childrens Consignment
09.2006 - 06.2014
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Managed day-to-day business operations.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained client records for over 300 clients.
Education
Advanced Studies Diploma -
Carroll County High School
Hillsville, VA06.2001
Skills
- Clinical documentation
- Professional boundaries
- Mental health support
- Relationship building
- De-escalation techniques
- Data confidentiality
- Excellent customer service skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Certified in CPR/AED
- Professionalism
- Records management
Timeline
Behaviorial Health Associate
Acadia Healthcare
01.2025 - Current
Personal Care Assistant
Consumer Direct Personal Care
08.2023 - 11.2024
Daycare Owner/Operator
JaJa's House Daycare
08.2015 - 08.2023
Front End Manager
K-VA-T Food City
06.2014 - 08.2015
Clothing Store Owner
Tots to Teens Childrens Consignment
09.2006 - 06.2014
Advanced Studies Diploma -
Carroll County High School
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