Jakkia Kelly
Mesquite,TX
Summary
Medical Assistant with hands-on experience in urgent care, patient intake, vital signs, phlebotomy, and EKG support. Coordinates triage, communicates patient needs to providers, and assists with wound care, splinting, and minor procedures. Maintains accurate records and supports efficient patient flow in fast-paced clinical settings.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Multi-Tech MA/NCT
CareNow Urgent Care
Rowlett, Texas
06.2025 - Current
- Coordinated triage of emergency patients to expedite access to medical attention and improve patient outcomes.
- Collected patient vital signs and documented intake details in urgent care charts.
- Communicated patient needs to the CareNow care team and providers to ensure timely and appropriate care.
- Supported providers with splinting, wound care, and minor procedures.
- Executed quality checks to ensure compliance with service standards and enhance patient care. to uphold high standards of service and enhance patient satisfaction.
- Performed EKGs to assess heart activity and identify potential health issues and point-of-care laboratory testing.
- Performed NCT X-rays to assist in diagnosis of patient conditions.
- Conducted DOT drug screens to support federal compliance.
- Administered alcohol breath tests to assess employee sobriety in the workplace.
Certified Medical Assistant
Baylor Scott & White Gynecologist Specialist
09.2024 - Current
- Fostered a welcoming atmosphere by warmly greeting patients upon arrival, efficiently checking them in, and responding to questions about their visit and healthcare needs.
- Guided patients to exam rooms, addressing inquiries and preparing them for physician examinations.
- Collected and documented patient medical information, including blood pressure and weight.
- Assisted physicians during procedures, ensuring patient comfort and accuracy for improved outcomes.
- Delivered compassionate care by resolving patient concerns to improve overall experience.
- Submitted prescriptions and refills by efficient contacting pharmacies via phone and fax.
- Sanitized and restocked exam rooms and medical equipment to ensure optimal functionality.
Medical Assistant
Ut Southwestern Medical Center Otolarynolongy
02.2021 - 08.2024
- Gathered comprehensive client medical histories, medication details, symptoms, and allergies to support accurate diagnosis and treatment.
- Directed patients to appropriate exam rooms and prepared them for physician examinations.
- Assisted physicians during minor surgeries by preparing operating rooms and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a clean clinical environment by adhering to infection control guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment for efficient operations.
- Organized and managed medical records by filing, organizing, and scanning documents to ensure easy access and compliance.
- Monitored medical supply levels and submitted timely replenishment orders to maintain optimal stock and prevent shortages.
Customer Service Representative
Brinks Home Security
03.2018 - 06.2020
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Improved customer satisfaction by promptly addressing concerns and delivering accurate information.
- Responded to customer inquiries about products, services, and company information, ensuring clarity and support.
- Gained strong product knowledge to offer tailored recommendations based on individual customer needs.
- Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Area Supervisor
DD's Discount Store
06.2016 - 04.2020
- Oversaw daily operations, ensuring compliance with company policies across all locations.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Coached staff, enhancing skills and facilitating career growth.
- Fostered positive work environment, contributing to reduced employee turnover.
- Mediated employee conflicts, achieving resolutions that benefited all parties involved.
Education
High School Diploma -
Bryan Adams High School
Dallas, TX06-2010
Some College (No Degree) - Medical Assistant /NCT
Performance Maters Trade
Garland, TXSkills
- Radiologic assistance
- Phlebotomy collection
- Medication administration
- EKG testing
- Drug screening
- Infection control
- Patient intake
- Multitasking and organization
- Patient communication
Certification
- CMA - Certified Medical Assistant
- Certification NO 185866
- TMB Licensed NCT/X-RAY Technician
- Healthcare Level CPR, AED, BLS Certified by The American Heart Assoication
Timeline
Multi-Tech MA/NCT
CareNow Urgent Care
06.2025 - Current
Certified Medical Assistant
Baylor Scott & White Gynecologist Specialist
09.2024 - Current
Medical Assistant
Ut Southwestern Medical Center Otolarynolongy
02.2021 - 08.2024
Customer Service Representative
Brinks Home Security
03.2018 - 06.2020
Area Supervisor
DD's Discount Store
06.2016 - 04.2020
High School Diploma -
Bryan Adams High School
Some College (No Degree) - Medical Assistant /NCT
Performance Maters Trade