Summary
Overview
Work History
Education
Timeline
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Jakob Caplinger

Oregon,OH

Summary

Experienced analyst specializing in production systems and digitalization providing enhanced insight to stakeholders. Cross-functional coordination and liaising ensuring high communication and understanding from all levels. Well versed in problem solving, solution delivery, and application and system deployment.

Overview

9
9
years of professional experience

Work History

IT Solution Analyst

Owens Illinois
08.2023 - Current
  • Designed customized solutions that catered to specific client needs using Ignition, resulting in increased efficiency of critical work by other teams.
  • Served as a liaison between technical teams, production personnel, and non-technical stakeholders, simplifying complex concepts for improved communication and understanding.
  • Utilized DevOps to track open items and requests for changes and updates to Ignition projects.
  • Delivered various projects on time and in scope including NTP analysis, server domain migrations, and systems administration (CMMS).

Sr. MES Analyst, Global Deployments

Dana Inc
01.2020 - 08.2023
  • Collaborated with cross-functional teams to implement the newest standard of MES across critical facilities.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Performed training at sites targeted for the install of a new MES system.
  • Reported progress to stakeholders and executives clearly defining risks and opportunities.

Level II IT Operations Analyst - Manufacturing

Dana Inc.
01.2017 - 01.2020
  • Supported and successfully assisted a flagship showcase facility launch in Toledo, OH.
  • Setup printers on the print server, conference rooms, desks, supported the fiber network install and patching, label printers, handheld scanning devices, etc.
  • Documented use and setup of scanning devices, printer mapping, imaging laptops and desktops, DHCP management.
  • Communicate with teams of other departments to determine the need of software or hardware deployments.
  • Source and manage IT contractors to assist in supporting the manufacturing environment.
  • Assess the hardware requirements of server provisioning projects.
  • Image desktops and laptops as well as support the Windows 10 environment of the facility.

Education

Bachelor of Business Administration - Information Systems, Sales

The University of Toledo
Toledo, OH
12.2016

Timeline

IT Solution Analyst

Owens Illinois
08.2023 - Current

Sr. MES Analyst, Global Deployments

Dana Inc
01.2020 - 08.2023

Level II IT Operations Analyst - Manufacturing

Dana Inc.
01.2017 - 01.2020

Bachelor of Business Administration - Information Systems, Sales

The University of Toledo

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