Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakob Colon

Zephyrhills,FL

Summary

Highly motivated and driven individual with over six years of experience in management, implementing multiple strategic approaches to drive sales and profitability. A natural people person that's successful at making strong connections and relationships not only with the customers but an entire staff as well. Seeking to strengthen operational performances, customer service, and marketing tactics in order to create a work environment that allocates growth for all involved.

Overview

10
10
years of professional experience

Work History

Field Service Technician

Tollos
06.2024 - Current
  • Performed preventive maintenance on ceiling and mobile patient lifts to ensure optimal performance.
  • Inspected and tested ceiling and mobile patient lifts to locate defects or malfunctions.
  • Prepared detailed reports documenting service activities performed on each job site.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Communicated with clients regarding service schedules and equipment updates professionally.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Handled telephone support calls to determine issues and provide solutions.
  • Maintained inventory of parts and supplies for timely repairs and replacements.

General Manager

Tijuana Flats
Wesley Chapel, FL
12.2020 - 12.2024
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Implemented sales and service strategies to improve revenue and retention.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

SSR Service Sales Representative

CINTAS, Professional Uniform and Facility Services
Tampa, FL
02.2024 - 06.2024
  • Provide all customers with over the top customer service to ensure their expectations were exceeded.
  • Deliver all garments and supplies in a timely fashion and on a consistent basis
  • Built strong relationships and trust between SSR and customer
  • Respond to all customer issues in a professional manner while remaining empathetic to their concerns
  • Report back to managers to go over weekly debrief. Review performance and data, set goals, and create a plan on how to achieve.

Assistant General Manager

Zoe's Kitchen
Tampa, Florida
02.2020 - 12.2020
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with ECOSure guidelines to keep products within tight tolerances.
  • Mentored and trained team members on techniques necessary to complete job tasks.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with General Manager to develop strategies for achieving sales and profit goals.
  • Ensured truck orders were placed in a timely matter
  • Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.

General Manager

Freshii 1206
Trinity, FL
03.2019 - 02.2020
  • Hosted and led the training for all MIT's sent to this location for a duration of 2-4 weeks at a time.
  • Prioritized sanitation, safety and health standards in work areas. As well as maintaining an ECOSure audit score above 90%.
  • Created relationships with neighboring gyms, hospitals and other local businesses to build a loyal guest base by delivering excellent service.
  • Coached and empowered team members by creating and sharing motivational vision plans that were in line with the the company.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Analyzed marketing information and translated into strategic plans for establishment.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Oversaw inventory management to minimize waste.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.

General Manager

Freshii 1066
Tampa, FL
07.2017 - 03.2019
  • Completed series of training sessions to advance from Team Lead to General Manager in a span of 4 months. Including completing the MIT program.
  • Processed shipments and maintained stock shelf organization.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired, trained and managed team of 10-15 team members, including evaluating performance and enforcing disciplinary actions.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Prioritized sanitation, safety and health standards in work areas.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Coached and empowered employees by creating and sharing motivational vision plans.

Installer

Mabley Construction
01.2016 - 05.2017
  • Installed new patient lifts in St. Augustine FDVA
  • Communicated with facility staff to ensure rooms will be ready to work in
  • Maintained a clean and organized workspace at all times
  • Weight tested all motors and lifts before signing off on the room being complete. Would troubleshoot any issues if system was not up to standard

Installer

Tollos, Inc
07.2015 - 01.2016
  • Installed new patient lifts across multiple states
  • Communicated with facility staff to ensure rooms will be ready
  • Maintained a clean and organized workspace at all times
  • Performed preventative maintenance on motors in Florida FDVA's. Including: Replacing batteries, carry bars, straps, and motors

Education

High School Diploma -

Sickles High School
Tampa, FL

Skills

  • Innovative problem-solving
  • Technical troubleshooting
  • Process improvements
  • Staff training and development
  • Goal-oriented
  • Quality assurance
  • Verbal and written communication
  • Customer relationship management

Timeline

Field Service Technician

Tollos
06.2024 - Current

SSR Service Sales Representative

CINTAS, Professional Uniform and Facility Services
02.2024 - 06.2024

General Manager

Tijuana Flats
12.2020 - 12.2024

Assistant General Manager

Zoe's Kitchen
02.2020 - 12.2020

General Manager

Freshii 1206
03.2019 - 02.2020

General Manager

Freshii 1066
07.2017 - 03.2019

Installer

Mabley Construction
01.2016 - 05.2017

Installer

Tollos, Inc
07.2015 - 01.2016

High School Diploma -

Sickles High School

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