Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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Jakob DeLoughy

Marietta,GA

Summary

Results-driven professional with extensive experience at UPS, skilled in data analysis and customer service. Proven ability to enhance operational efficiency and foster team collaboration. Adept at digital archiving and effective communication, consistently achieving high customer satisfaction and supporting colleagues to optimize workflow and productivity.

Overview

8
8
years of professional experience

Work History

ODC Clerk

UPS
Roswell, GA
08.2021 - 10.2024
  • Verified accuracy of all paperwork prior to submission for processing.
  • Entered data into computer systems with high efficiency and precision.
  • Reviewed files and documents to obtain information and respond to inquiries.
  • Scanned documents into digital formats, ensuring content accuracy.
  • Communicated with customers and employees to clarify information and address questions.
  • Trained staff members on work activities and effective use of computer applications.
  • Operated photocopiers, scanners, facsimile machines, and personal computers.
  • Provided support to colleagues, fostering a collaborative work environment.

Senior Deli Clerk

Kroger
Marietta, GA
07.2017 - 02.2020
  • Tailored orders to accommodate customer allergies and gluten sensitivities.
  • Operated slicers and equipment adhering to safety guidelines to prevent injuries.
  • Provided exceptional customer service by addressing inquiries and offering product recommendations.
  • Managed deli counter operations, including slicing meats and cheeses per customer specifications.
  • Maintained inventory levels in buffet, reporting replenishment needs to kitchen management.
  • Sanitized work areas regularly, ensuring cleanliness and reducing contamination risks.
  • Created visually appealing food arrangements for special orders and party trays.
  • Updated food displays to promote specials, enhancing sales and customer engagement.

Courtesy Clerk

Ingles Supermarket
Acworth, GA
06.2016 - 06.2017
  • Promoted high customer satisfaction by resolving issues with knowledgeable service.
  • Engaged customers to understand needs, address inquiries, and answer product questions.
  • Processed returns and exchanges in compliance with company policy.
  • Operated cash register for efficient payment processing.
  • Stocked shelves, rotated products, and removed expired items to maintain inventory quality.
  • Mentored junior team members to enhance skills and foster teamwork.
  • Monitored customer satisfaction through surveys and feedback forms.
  • Maintained cleanliness of checkout area by regularly sweeping floors and wiping counters.

Education

Associate of Arts - History

Georgia State University
Atlanta, GA
07-2025

Skills

  • Research and data analysis
  • Digital archiving
  • Public speaking
  • Customer service and satisfaction
  • Project management
  • Team collaboration
  • Effective communication
  • Professional correspondence
  • Multitasking
  • Bookkeeping
  • Active listening
  • Decision making
  • Time management
  • Conflict resolution

Accomplishments

  • Pending Global Scholar's status with-in Georgia State University.

Languages

English
Native/ Bilingual
German
Limited

Affiliations

  • I tend to be a bit of a computer nerd and have built numerous computers since 2016. I have musical interests and still know how to play the trumpet, which is the instrument that I have played since I was in middle school. I used to be a boy scout and the outdoors was a large section of my life.

Timeline

ODC Clerk

UPS
08.2021 - 10.2024

Senior Deli Clerk

Kroger
07.2017 - 02.2020

Courtesy Clerk

Ingles Supermarket
06.2016 - 06.2017

Associate of Arts - History

Georgia State University

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