Jakob Dickens

• Partner with internal teams to streamline billing processes and improve operational workflows
• Analyze data to identify trends and implement solutions that enhance service delivery

• Provide advanced support for complex billing issues, ensuring timely resolution and client satisfaction

• Managed Tier 2 Enterprise customer accounts, delivering high-level support and maintaining strong client relationships

• Delivered exceptional customer service and resolved billing inquiries with accuracy and efficiency

• Assisted in process improvements and contributed to cross-functional initiatives

• Generated and evaluated reports to support decision-making and operational enhancements

• Supervised preventative maintenance and ensured compliance with safety standards

• Developed and trained staff on operational SOPs to improve efficiency and reduce downtime

• Managed on-call service requests and front desk operations, demonstrating adaptability and problem-solving skills