Jakob Fallacaro
Buffalo
Summary
Results-driven professional with extensive experience in foodservice and ramp operations. Proven expertise in cargo management and safety compliance, ensuring high operational standards. Dedicated to improving customer satisfaction through efficient service and attention to detail.
Overview
6
6
years of professional experience
Work History
Ramp Agent
Envoy Airlines
Buffalo
02.2025 - 07.2026
- Guided aircraft to and from gate positions to uphold on-time connections.
- Executed cargo loading and unloading procedures for aircraft, ensuring efficiency and safety.
- Operated ground support equipment for aircraft servicing and maintenance tasks.
- Managed organization of baggage carts for precise loading onto planes according to airline specifications.
- Identified and reported irregularities in baggage and cargo, including damages, to maintain service quality.
- Performed safety checks on ramp equipment to ensure operational readiness.
- Participated in regular safety drills and training sessions to enhance operational readiness.
- Ensured ramp area was consistently clean and organized. and organization of ramp area consistently.
Fast Food Team Member
Five Guys
Buffalo
03.2024 - 12.2024
- Greeted customers promptly and efficiently managed order flow to enhance traffic movement.
- Processed customer orders with POS system, efficiently managing cash and credit payments to ensure accurate transactions.
- Monitored dining areas, promptly addressing spills, wiping tables, and restocking supplies to maintain cleanliness and enhance customer experience.
- Collaborated with team to complete various tasks, contributing to overall team objectives and a smooth operation.
- Ensured compliance with all food safety regulations.
- Completed eight-hour shifts while maintaining mobility and stamina.
Fast Food Employee
Ted's Hot Dogs
Buffalo
12.2021 - 08.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Reduced customer wait times by quickly operating customer window and sales register.
- Processed orders on POS system, ensuring accurate transactions and prompt service.
- Suggested complementary items to orders to boost sales.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Prepared a variety of foods based on customer orders and supervisor instructions.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Resolved challenging customer complaints, enhancing brand loyalty and encouraging repeat business.
- Provided support to crew members, facilitating quick food preparation and delivery.
Fast Food Employee
Burger King
Buffalo
11.2020 - 10.2021
- Prepared salads, soups and sandwiches for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Completed milkshakes and ice cream desserts for customers.
- Replenished condiments, beverages, and supplies while ensuring cleanliness of service areas to enhance the overall dining experience.
- Monitored dining areas to promptly clean spills, wipe down tables, and ensure restocking of supplies for customer satisfaction.
- Loaded dishwasher and hand-washed dishes, pans, and utensils to maintain a clean and organized serving line.
- Served customers in Buffalo, NY
Education
High School Diploma -
Cheektowaga High School
Buffalo, NY06-2022
Skills
- Cargo loading techniques
- Ground support
- Ramp area maintenance
- Air cargo logistics
- Baggage management
- Ground vehicle operation
- Emergency procedures
- Operational efficiency
- Time management
- Shift work adaptability
- Flexible scheduling
- Attention to detail
- Effective communication skills
- Customer response management
- Food safety compliance
- Problem-solving abilities
Timeline
Ramp Agent
Envoy Airlines
02.2025 - 07.2026
Fast Food Team Member
Five Guys
03.2024 - 12.2024
Fast Food Employee
Ted's Hot Dogs
12.2021 - 08.2023
Fast Food Employee
Burger King
11.2020 - 10.2021
High School Diploma -
Cheektowaga High School