Jakob Frickson
Cassopolis
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
Erie Home
05.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Streamlined sales process, reducing time from lead to close.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Sales Representative
C.Wimberly Chevrolet
03.2022 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Used customer insights to develop innovative sales strategies to increase sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Manages over 50 customer calls per day
Parts Sales and Service Writer
Krupps Powersports
05.2020 - 03.2022
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Ordered parts for customers, repair shops, and service departments for use in sports equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Provided timely, insightful and accurate reports to upper management.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Education
No Degree - Business Management
University of Indianapolis
Indianapolis, INSkills
- Account servicing
- Lead prospecting
- Product promotions
- Client Service
- Records management
- Interpersonal communication skills
- Customer Relations
- Sales expertise
- Performance improvement
- Problem solving strength
- Account development
Contact
Cassopolis, MI 49031
Education
Indianapolis, IN
Personal Information
Title: Sales Representative
Timeline
Sales Representative
Erie Home
05.2024 - Current
Sales Representative
C.Wimberly Chevrolet
03.2022 - Current
Parts Sales and Service Writer
Krupps Powersports
05.2020 - 03.2022
No Degree - Business Management
University of Indianapolis
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