Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JAKOB GALVAN

San Antonio,Texas

Summary

Dynamic leader with proven analytical and problem-solving skills honed at Daiso and Whataburger. Excelled in building relationships and enhancing team performance, demonstrating exceptional communication and decision-making abilities. Skilled in customer service and performance monitoring, consistently fostering environments of excellence and growth. Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Team Lead

Daiso
09.2024 - 05.2025
  • Supervised daily work of staff to ensure work prioritization and quality.
  • Delegated tasks to team members according to project requirements and employee strengths.
  • Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
  • Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
  • Reported staff progress, deficiencies, and training needed to management.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Team Member / Trainer

Whataburger
02.2024 - 09.2024
  • Worked all around both kitchen and dining area, with food, and customers.
  • Monitored employee performance before and after training to determine areas of improvement.
  • Adapted content according to different types of learners.
  • Collaborated with managers to identify specific training needs for individual departments or teams.

Education

High School Diploma -

Taft High School
San Antonio, TX
06-2025

Skills

  • Analytical/Critical Thinking
  • Calm Under Pressure
  • Cultural Awareness
  • Attention to Detail
  • Customer Service oriented
  • Team player
  • Relationship Building
  • Problem-Solving
  • Decision-Making
  • Communication skills
  • Conflict resolution
  • Performance monitoring
  • Coaching and mentoring

Certification

  • Microsoft Office
  • Networking
  • Networking Security
  • Information Specialist
  • Network Plus

Timeline

Team Lead

Daiso
09.2024 - 05.2025

Team Member / Trainer

Whataburger
02.2024 - 09.2024

High School Diploma -

Taft High School

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JAKOB GALVAN