Jakob Gross
Avon Lake,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated professional with strong communication skills and a proven track record in customer service. Successfully coordinated logistics for events, ensuring a seamless experience for participants and families.
Overview
3
3
years of professional experience
Work History
Licensed Insurance Sales
Pinnacle Life Group
Shelby Township, MI
09.2025 - Current
- Built strong customer relationships through trust, communication, and follow-up.
- Demonstrated resilience and adaptability in a performance-based sales environment.
- Participated in training sessions to stay updated on industry trends and product knowledge.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
American Junior Golf Association Operations Intern
AJGA
Braselton, Georgia
05.2025 - 09.2025
- Coordinated on-course logistics including tee markers, scoring stations, hydration stations, signage, and course setup
- Worked closely with volunteers, course staff, and tournament directors to maintain
- Adapted to changing conditions (weather delays, schedule changes, course adjustments) to ensure tournaments stayed organized and efficient.
- Provided high-level customer service to players and families, solving on-site issues quickly and professionally.
Golf Director and Camp Counselor
Camp Caribou
Winslow , ME
05.2024 - 08.2024
- Designed and led the camp’s golf program for campers ages 6-15, including daily instruction, practice sessions, and skills development.
- Provided individualized coaching and constructive feedback to help campers improve confidence and performance.
- Organized golf activities, drills, competitions, and tournaments to create a fun and structured learning environment.
- Led daily activities, team-building exercises, and outdoor programs to encourage skill development and personal growth.
Front Register and On the Floor Assisting
Golf Galaxy.
North Olmsted, Ohio
05.2023 - 08.2023
- Provided excellent service and attention to customers, whether face-to-face or through phone conversations.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information, and order placement.
Education
Bachelor Of Business Administration (BBA) - Sport Management
Siena Heights University
Adrian, MI05-2025
Skills
- Leadership development
- Team building
- Time management
- Communication skills
- Flexible and adaptable
- Dedicated work ethic
Timeline
Licensed Insurance Sales
Pinnacle Life Group
09.2025 - Current
American Junior Golf Association Operations Intern
AJGA
05.2025 - 09.2025
Golf Director and Camp Counselor
Camp Caribou
05.2024 - 08.2024
Front Register and On the Floor Assisting
Golf Galaxy.
05.2023 - 08.2023
Bachelor Of Business Administration (BBA) - Sport Management
Siena Heights University