Jakob Keller

Includes the following:

• Managed staff schedules for shifts and events to minimize overtime costs.
• Periodically reviewed existing policies and procedures and made recommendations to improve security.
• Implemented new security protocols to prohibit trespassing and increase safety.
• Interviewed and hired security personnel with strong skill sets and expertise.
• Recommended equipment and services to improve facility and network security.
• Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
• Conduct Training for Security Personnel, such as, Firearms, Feild Training, and Remedial Training.
• Provides protection for the physical assets of CNB facilities including guests, vendors, and employees; reports all safety hazards to leadership.
• Prevents individuals from entering premises with prohibited items; addresses individuals who are in violation of policies and procedures.
• Patrols the physical facilities of CNB facilities including interior and exterior areas.
• Greets guests and provides directions and assistance, as needed.
• Provides aid to any guest or employee who may request or require it.
• Responds to accidents and incidents; performs CPR and first aid procedures, as needed.
• Detects suspicious activity and behavior of individuals and employees and notifies leadership.
• Maintains a good working relationship with local law enforcement agencies and fire and safety departments.
• Gathers information and prepares detailed written reports of incidents and maintains security logs in accordance with policies and procedures.
• Performs operational knowledge of excluded persons.
• Prepares written reports of investigations, criminal, and patrol activities.
• Interviews witnesses and obtains signatures; complies with legal regulations.
• Monitors cameras in all areas of facility as assigned by location.
• Performs other job-related duties as assigned.

Ensure integrity of operations by providing security to Cherokee Nation Entertainment (CNE) assets and properties. Ensure the safety of guests, vendors, and employees of CNE.

Includes the following:

· Assists with directing and supervising staff; assigns work and determines priorities.

· Ensures the highest level of guest service is always maintained.

· Ensures compliance with CNE age requirements and policies by reviewing guests’ identification.

· Prevents guests from entering premises with prohibited items.

· Coordinates onsite investigations and works with various law enforcement agencies, as needed.

· Maintains working relationship with local law enforcement agencies and fire and safety departments.

· Evaluates and responds to incidents; responds quickly and calmly in emergency situations and performs CPR and first aid procedures, as needed.

· Reads and approves incident reports; provides training to others in preparing and writing reports.

· Assists in managing key access to employees and runs reports, as needed.

· Coordinates security programs with other departments.

· Uses computerized report management system, I-View, to maintain inputs, updates, and report management.

· Performs other job-related duties as assigned.

Maintain order and protection and enhance public safety for Cherokee Nation Entertainment (CNE). Maintain the integrity, safety, and security of CNE guests, vendors, employees, assets, and properties.

Includes the following:

· Responds to incidents; performs CPR and first aid procedures, as needed.

· Prevents guests from entering premises with prohibited items.

· Coordinates with other departments to provide security resources, as needed.

· Deploys resources to ensure calls are being answered in a timely manner including any required follow up.

· Deploys resources to ensure adequate coverage.

· Coordinates and responds quickly and calmly in emergency situations.

· Maintains working relationship with local law enforcement agencies and fire and safety departments.

· Maintains detailed written reports of incidents following policies and procedures.

· Reviews, edits, and distributes reports completed by personnel, as needed.

· Assists in managing key access to employees and runs reports, as needed.

· Ensures compliance with CNE age requirements and policies by reviewing guests’ identification.

Performs other job-related duties as assigned.

COMPETENCIES

· Accountability - Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions, and results, and focus on activities that have the greatest impact on meeting work commitments.

· Accuracy and Attention to Detail - Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

· Active Learning - Understanding the necessity for continuous personal growth and learning; ability to gauge one's strengths, limitations, and interests accurately, and use this knowledge for purposes of performance effectiveness self-development.

· Coaching Others - Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.

· Confidentiality - Knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.

· Conflict Management - Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.

· Customer Interaction - Knowledge of the principles and techniques of communicating with a customer; ability to utilize tools and techniques for customer interaction.

· Dealing with Disorder - Knowledge of the importance of moving forward with less than perfect information; ability to adapt flexibly and comfortably adapt in the face of volatility, uncertainty, complexity, and ambiguity.

· Decision Making and Critical Thinking - Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

· Delegation - Knowledge of the need to delegate tasks to others effectively; ability to motivate associates to take over tasks and responsibilities to accomplish results for which the manager maintains ultimate accountability.

· Effective Communications - Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

· Flexibility and Adaptability - Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.

· General Computer Competencies - Knowledge of personal computer functions; ability to use personal computers or workstations.

· Information Capture - Knowledge of the methods, channels, and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

· Initiative - Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.

· Interpersonal Relationships - Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

· Knowledge of Organization - Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.

· Listening - Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.

· Managing Multiple Priorities - Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

· Operational Functions - Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

· Personnel Security - Knowledge of techniques, equipment, and processes to ensure personnel security; ability to implement the measures necessary to safeguard an organization's employees and visitors.

· Premises Management and Security - Knowledge of the issues, operational practices, and challenges associated with the safe daily operation of hospitality industries; ability to maintain the physical premises while ensuring its security.

· Premises Security - Knowledge of tools, techniques, and technologies to ensure premises security; ability to undertake risk assessment and ensure the safety of life and property in physical premises.

· Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

· Service Excellence - Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

· Teamwork - Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.

· Team Management - Knowledge of effective team building techniques; ability to form and manage effective teams.

SUMMARY

Provide a safe and secure environment for guests and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

· Provides protection for the physical assets of CNB properties including guests and employees; reports all safety hazards to leadership.

· Prevents guests from entering premises with prohibited items; addresses guests who are in violation of policies and procedures.

· Patrols the physical facilities of CNB properties.

· Greets guests at property and provides directions and assistance, as needed.

· Provides aid to any guest or employees who may request or require it

· Responds to accidents and incidents; performs CPR and first aid procedures, as needed.

· Detects suspicious activity and behavior of guests and employees and notifies leadership.

· Maintains a good working relationship with local law enforcement agencies and fire and safety departments.

· Maintains detailed written reports of incidents following policies and procedures.

· Ensures compliance with CNB age requirements and policies by reviewing guests’ identification.

· Performs operational knowledge of excluded persons.

· Prepares written reports of investigations, criminal, and patrol activities.

· Interviews witnesses and obtains signatures; complies with legal regulations.

· Performs other job-related duties as assigned.