Jakob LeClair
Indianapolis,IN
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Weather Forecaster & Observer
United States Air Force, USAF
09.2017 - 04.2022
- Crafted accurate weather forecasts through analysis and interpretation of different meteorological programs leading to forecast accuracy of 93%
- Handled average of 27 calls per 8 hours to address customer inquiries and concerns
- Coordinated with and relayed information to multiple organizations to support and influence mission decisions
- Co-led formation of new department, including creating connections with clients, acquiring office infrastructure, and building client-specific products
- Developed, implemented, and updated standard operating procedures and guidelines for multiple shift positions
- Trained oncoming members in different forecasting, observing, and administrative positions in timely and effective manner
- Provided hurricane and tropical weather information to 50,000 Facebook
- Followers and 10,000 in-network personnel through email
- Briefed weather forecasts to clients and their management through Zoom,
- Microsoft teams, and in person
- Ensured protection and continued use of assets worth $25B through timely and accurate weather warnings and advisories
Department Manager
Walmart Supercenter
05.2016 - 11.2016
- Assigned employees to duties that best suited their strengths to increase productivity and job satisfaction.
- Mentored new members on customer service etiquette and effective methods to complete job tasks.
- Instructed self in positions outside of own department to better help customers and store by being flexible and accommodating.
- Led team of 15 associates to unload freight, inventory storage, stock and organize displayed merchandise, and properly dispose waste.
- Delivered superior customer service with exceptional product knowledge and positive, inviting attitude.
Education
No Degree - Atmospheric Sciences And Meteorology
Air Force Weather Technical School
Biloxi, MS09.2017
No Degree - Social Work
Vincennes University
Vincennes, IN04.2016
Skills
- Typing speed: 65 WPM
- Proficient in time-management, multi-tasking, and attention to detail
- Quickly able to learn different programs, platforms, technologies, and procedures
- Exemplar etiquette, professionalism, and communication
- Proficient in Office applications and Adobe Acrobat
- Effective in solo and team environments
Accomplishments
- Consistent positive feedback from clients
- Requested specifically by clients
- Well-known in workplace for providing excellent, accurate work
- Hand selected to create and cultivate new department
- Forecaster of the Month: March 2020
- Forecaster of the Quarter: 1st Quarter 2020
Timeline
Weather Forecaster & Observer
United States Air Force, USAF
09.2017 - 04.2022
Department Manager
Walmart Supercenter
05.2016 - 11.2016
No Degree - Atmospheric Sciences And Meteorology
Air Force Weather Technical School
No Degree - Social Work
Vincennes University