Jakob Lee
Davis,CA
Summary
Civil Engineering student pursuing flexible part-time employment. Responsible and motivated student ready to apply education in the workplace. Strong work ethic and communication skills from experience as a supervisor at a wedding venue.
Overview
3
3
years of professional experience
Work History
Event Staff Supervisor
Inn at Park Winters
Winters, CA
06.2023 - Current
- Monitored daily operations of the event staff team, ensuring they met performance expectations.
- Developed strategies to improve customer service processes during events.
- Conducted regular meetings with the event staff team to discuss policies and procedures.
- Resolved customer complaints in a timely manner throughout events.
- Provided guidance and support to new hires on event protocols and procedures.
- Assigned tasks to the event staff team based on their skillset and experience level.
- Ensured that all safety regulations were followed by the event staff team at all times.
- Evaluated employee performance on an ongoing basis, providing constructive feedback when necessary.
- Identified areas needing improvement in order to increase efficiency of the event staff team.
- Coordinated pre-event setup and post-event breakdown.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Managed on-site event staff and volunteers, providing training and supervision to ensure high levels of service.
- Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
Event Staff Member
Inn at Park Winters
Winters, CA
06.2021 - Current
- Assisted in setting up and breaking down of the event space.
- Provided customer service support to attendees and answered any questions they had about the event.
- Coordinated with vendors to ensure efficient operations during the event.
- Provided assistance with set up and tear down of stages, chairs, tables as needed.
- Responded quickly and efficiently to any requests from guests or speakers.
- Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
- Supported event planners in executing detailed event schedules and programs.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Associate of Science - Engineering
Solano Community College
Fairfield, CA05-2022
Associate of Science - Mathematics
Solano Community College
Fairfield, CA05-2022
Associate of Science - Physics
Solano Community College
Fairfield, CA05-2022
Associate of Arts - General Science
Solano Community College
Fairfield, CA05-2022
Bachelor of Science - Civil Engineering
Sacramento State University
Sacramento, CASkills
- Logistics Management
- Planning and Coordination
- Workflow Management
- Food service knowledge
- Staff Management
- Team mentorship
- Project Management
- Time Management
- Guest and Vendor Relations
- AutoCAD proficiency
Timeline
Event Staff Supervisor
Inn at Park Winters
06.2023 - Current
Event Staff Member
Inn at Park Winters
06.2021 - Current
Associate of Science - Engineering
Solano Community College
Associate of Science - Mathematics
Solano Community College
Associate of Science - Physics
Solano Community College
Associate of Arts - General Science
Solano Community College
Bachelor of Science - Civil Engineering
Sacramento State University
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