Microsoft 365
Jakob Long
Post Falls,ID
Summary
Dynamic professional with extensive experience and education in disability services and client advocacy. Proven track record in program development and compliance, utilizing strong analytical skills and crisis intervention techniques to enhance service delivery. Committed to empowering individuals through effective caseload management and motivational interviewing.
Overview
8
8
years of professional experience
Work History
Cofounder/Medical Biller and Coder
Bill-Well LLC
02.2025 - Current
- Establish foundational processes for business operations.
- Conduct target market research to scope out industry competition and identify advantageous trends.
- Develope key operational initiatives to drive and maintain substantial business growth.
- Network with other businesses and customers to increase sales opportunities and contacts.
Investigator/Social Service Specialist 3
APS/DSHS
08.2024 - 01.2025
- Conducted interviews with witnesses and clients.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
Social Service Specialist 2
DSHS/Spokane Maple CSO
07.2022 - 08.2024
- Screened and refereed individuals for medical, psychiatric and other tests
- Conduct social services, professional level assessments to determine individual's level of functioning, including evaluating education.
- Review and interpret medical reports and test results to determine eligibility for programs administered by Community Services Division (CSD)
- Authorize additional referrals to medical specialist when indicated by medical evidence
- Explain eligibility guidelines, program requirements, services and support services
- Collaborate with other agencies when initiating referrals
- Assist clients to develop realistic goals and refer for individualized services as appropriate
Program Manager/QIDP
Ambitions of Idaho
08.2021 - 08.2022
- Program Development and Implementation: This involved creating, implementing, and supporting programs for individuals with developmental disabilities.
- Service Delivery: Ensured that care services are provided to individuals according to established standards and guidelines.
- Compliance: Maintained compliance with relevant laws, regulations, and organizational policies.
- Budget Management: Oversaw program budgets and ensuring efficient allocation of resources.
- Staff Supervision: Managed and supervised program staff, including performance management and training.
- Quality Assurance: Monitored and evaluated program effectiveness and implementing quality improvement measures.
- Participated in the development of program goals, objectives, and protocols.
- Coordinated program activities and ensured alignment with overall organizational goals.
- Collected and analyzed program data for reporting and evaluation purposes.
- Worked with internal and external stakeholders to ensure program success.
Program Coordinator/QIDP/Residential Counselor
Inclusions of Idaho North/Pioneer Center East
06.2020 - 08.2021
- Individualized Support: Developed and implemented person-centered plans that promote independence and community inclusion for individuals with developmental disabilities.
- Coordination and Integration: Oversaw the active treatment process, ensuring programs and services are effectively coordinated and integrated to meet individual needs.
- Staff Training and Mentorship: Trained and mentored direct support staff on program implementation, documentation, and best practices for supporting individuals with disabilities.
- Documentation and Reporting: Maintained accurate and up-to-date documentation of client progress, service delivery, and required reporting.
- Interdisciplinary Collaboration: Participated in interdisciplinary team meetings, collaborating with various professionals (e.g., therapists, case managers) to ensure comprehensive support.
- Advocacy and Support: Advocated for the rights and needs of individuals with disabilities, promoting their inclusion in the community and fostering self-determination.
- Quality Assurance: Monitored the quality of services provided, ensuring adherence to agency policies, state regulations, and best practice standards.
- Community Engagement: Facilitated connections between individuals with disabilities and their families, and promoting positive relationships within the community.
Attendant Counselor 2
DSHS/DDA Administration
06.2020 - 06.2021
- Coached, taught, and mentored people with intellectual disabilities
- Assisted and trained clients with all areas of daily living skills
- Implement Individual Support Plan programs, plans, and services
- Transported and accompanied clients to appointments, or other activities in the community
- Formed relationships with people
- Kept the resident's living area safe and clean
- Reviewed, collected, and recorded participant information and report information that is vital and/or pertinent to home management
- Utilized an electronic data system to maintain client records and track when me and my peers dispensed medications for clients.
Graduate Teaching Assistant
University Of Idaho
08.2017 - 12.2019
- Instructional Support: Assisted with leading discussion sections, recitations.
- Grading and Assessment: Graded assignments, exams, and quizzes.
- Office Hours: Held regular office hours to provide support and answer student questions.
- Course Preparation: Assisted with the preparation of course materials, such as syllabi, lecture notes, and assignments.
- Student Interaction: Interacted with students, answering questions, and provided guidance.
Job Coach/Direct Support Professional
Opportunities Unlimited
05.2018 - 05.2019
- Job Coaching: Provided one-on-one support to individuals on the job, including teaching tasks, ensuring employer standards are met, and helping clients learn workplace routines.
- Job Readiness: Assisted with resume writing, interview skills, and job searching.
- Individualized Support: Developed and implementing support plans based on individual needs and goals.
- Community Integration: Facilitated social interaction and integration within the workplace and community.
- Documentation and Reporting: Maintained accurate records of client progress and outcomes.
- Advocacy and Support: Advocated for the individual's needs and providing support in various aspects of daily living, including transportation, appointments, and other activities.
Education
Master of Arts - History
University of Idaho
Moscow, ID12-2019
Bachelor of Arts - General Studies
University of Idaho
Moscow, ID05-2017
High School Diploma -
Post Falls High School
Post Falls, ID06-2013
Skills
- Motivational interviewing
- Client advocacy
- Caseload management
- Analytical skills
- Disability services
- Crisis intervention
- Management
Timeline
Cofounder/Medical Biller and Coder
Bill-Well LLC
02.2025 - Current
Investigator/Social Service Specialist 3
APS/DSHS
08.2024 - 01.2025
Social Service Specialist 2
DSHS/Spokane Maple CSO
07.2022 - 08.2024
Program Manager/QIDP
Ambitions of Idaho
08.2021 - 08.2022
Program Coordinator/QIDP/Residential Counselor
Inclusions of Idaho North/Pioneer Center East
06.2020 - 08.2021
Attendant Counselor 2
DSHS/DDA Administration
06.2020 - 06.2021
Job Coach/Direct Support Professional
Opportunities Unlimited
05.2018 - 05.2019
Graduate Teaching Assistant
University Of Idaho
08.2017 - 12.2019
Master of Arts - History
University of Idaho
Bachelor of Arts - General Studies
University of Idaho
High School Diploma -
Post Falls High School
Accomplishments
- Supervised team of 16 staff members.
- Resolved escalation issues through active listening.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Deescalation Training
Affiliations
- University of Idaho Alumni
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
HybridRemoteOn-SiteImportant To Me
Healthcare benefitsCareer advancementWork-life balanceCompany CultureQuote
Judge a man by his questions rather than his answers.
Voltaire
Software
Languages
English
Native or Bilingual
Interests
Advocacy
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