Jakob Luna

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

• Assist customers by accurately processing and delivering merchandise to vehicles to promote a contact-free shopping experience.
• Communicate effectively with team members to efficiently serve waiting customers.
• Meet merchandise processing standards and use technology resources to efficiently complete tasks.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Engaged customers in friendly, professional dialogue to answer questions or address concerns when necessary.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Stayed up to date on company products and services to support customers.

• Established positive relationships with students, parents, fellow teachers and school administrators.
• Wiped down desks and gave students hand sanitizer to avoid germ spread.
• Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
• Retained interest and maximized receptive learning by educating students utilizing instructional techniques, including hands-on curriculum.
• Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
• Organized classroom, placing books back on shelves and items to keep areas well-maintained and organized.
• Managed daily attendance and reported absences and tardies to 1Core for parental notification.