Jakob McCarty
Culver City,CA
Summary
Administrative professional with a strong focus on building positive relationships among clients, staff, and management. Exceptional communication skills complemented by expertise in complex problem-solving and conflict resolution. Proven ability in resource allocation and effective schedule management.
Overview
5
5
years of professional experience
Work History
Delivery Associate
Amazon DSP
Culver City, CA
07.2024 - Current
- Expanded the company's delivery area to include 50+ new streets
- Trained new drivers on the company's delivery process and effective customer service practices
- Served an average of 200 customers per week with an average of 5-10 packages per customer
Delivery Associate
Amazon DSP
Torrance, CA
03.2024 - 04.2025
- Safely delivered 400-500 packages daily while adhering to schedules.
- Ensured accurate order handling and customer satisfaction.
- Trained incoming drivers on the company's delivery process and effective delivery service practices
- Served an average of 3,000 deliveries per month while driving up to 300 miles per week
Administrative Assistant
Garelick & Luengas Business Management
Ventura, CA
01.2023 - 01.2025
- Helped clients with their personal finances via individualized financial counseling
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Prepared tax documents, financial statements, and regulatory reports
- Communicated with clients to gather necessary financial information and resolve discrepancies.
Administrative Assistant/ Payroll Manager
Queen Bee Salon & Spa
Culver City, CA
09.2022 - 08.2024
- Managed client scheduling and communications via phone, text, and email.
- Maintained treatment rooms in compliance with board health and sanitation standards.
- Recommended personalized treatments and retail products to enhance client experience and increase revenue.
- Recruited, hired, and trained new administrative staff.
- Delivered exceptional customer service with professionalism and discretion.
Team Leader/Supervisor
Erewhon Market
CA
08.2020 - 08.2022
- Supervised a team of 37 employees, increasing overall efficiency by 90%
- Developed and implemented training programs for new hires
- Ensured accurate and efficient processing of point-of-sale transactions
- Delivered over 200 meals per week with a focus on quality and care
- Maintained in-depth knowledge of store merchandise and product lines
- Collaborated with team members to improve operational processes
Pre/Post Production Assistant/ Runner
Entertainment One/ABC Studios
Burbank, CA
01.2020 - 12.2020
- Ensured secure, on-time delivery of checks and confidential materials under tight deadlines.
- Streamlined on-set workflows and organized production records
- Implemented lesson plans to train new hires
- Acted as the primary liaison between the studio, network, and production team.
Education
Business/Cosmetology Degree - Cosmetology/ Business
Santa Monica College
Santa Monica, CA06.2028
Agent/Brokers License - Real Estate
Kaplan Real Estate
Los Angeles, CA07.2025
Skills
- Client relations and service
- Appointment scheduling and management
- Product recommendations
- Team leadership and onboarding
- Sanitation standards
- Payroll support
- Confidentiality and professionalism
- Multi-channel communication
- Employee training
- Project management
- Administrative support
- Financial analysis
- Production background
- Production workflow
- Film crew support
Timeline
Delivery Associate
Amazon DSP
07.2024 - Current
Delivery Associate
Amazon DSP
03.2024 - 04.2025
Administrative Assistant
Garelick & Luengas Business Management
01.2023 - 01.2025
Administrative Assistant/ Payroll Manager
Queen Bee Salon & Spa
09.2022 - 08.2024
Team Leader/Supervisor
Erewhon Market
08.2020 - 08.2022
Pre/Post Production Assistant/ Runner
Entertainment One/ABC Studios
01.2020 - 12.2020
Business/Cosmetology Degree - Cosmetology/ Business
Santa Monica College
Agent/Brokers License - Real Estate
Kaplan Real Estate
Similar Profiles
Travis ShookTravis Shook
Delivery driver at Amazon DSPDelivery driver at Amazon DSP
Krystyn GravesKrystyn Graves
Delivery Driver at Amazon DSPDelivery Driver at Amazon DSP
Tammy Michele WoodsTammy Michele Woods
Delivery Driver at Amazon DSPDelivery Driver at Amazon DSP
Dalton RaineyDalton Rainey
Founder & Creator Strategy Consultant at All Things ArtFounder & Creator Strategy Consultant at All Things Art
Marco RobledoMarco Robledo
Pet Sitter at Private ResidencePet Sitter at Private Residence