Jakob Pastor
Livonia,MI
Summary
Instrumental Product Manager/designer with a varied background in IT experienced in delivering quality products to market in a challenging IT environment. Diligent, forward-thinking, and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Product Designer/Product Manager
Ford Motor Company
06.2021 - Current
- Leading design discovery for WBDO Modernization including new home page, wholesale page, simplified order creation flow for stock, retail & fleet order types, order amendment, bulk order amendment and bulk order creation
- Led design and managed delivery of SIMs Order Preferences, Independent Feature Control, Rapid Replenishment Portal, Customer Order Verification, and redesign for Customer Experience Retail Capture initiatives.
- Created task and user flows for user journeys through Web-Based Dealer Ordering (WBDO) application.
- Conducted User Research to determine user needs for each listed initiative
- Managed interaction design for each listed initiative and collaborated with Software Engineers on development.
- Led/coached team using design thinking approach to understand users, assess technical feasibility and business requirements
- Created low-fidelity and high-fidelity wireframes for each screen of the listed projects.
- Created working prototypes for each listed initiative to ensure a joyful dealer experience and get buy-in from business stakeholders
Product Manager for Web-Based Dealer Ordering/CVOS/GLITTc
Ford Motor Co Via TEKsystems, Inc.
08.2016 - 06.2021
- Established/contributed to product strategy and road map collaborating closely with Product Owner
- Initiated/translated Product Road Map into manageable product features in the backlog
- Managed Product backlog refinement and prioritization activities to optimize business value
- Gathered customer and internal feedback to drive product improvements
- Performed demonstrations for Business Users/Stakeholders for developed features which passed testing with only minor defects
- Defined requirements for ongoing enhancements to WBDO, GLITTc, expansion of WBDO to Canada/Mexico and transition of WBDO onto Fitness
- Provided analysis and support to the Operations Team for all incoming Production issues
- Provided testing support to the Operations Team for all Production Deployments
- Collaborated with Developers to assess root causes for defects
- Created and tracked defects for issues discovered during testing for WBDO/GLITTc/CVOS
- Authored/Maintained test cases for smoke, regression and integration testing for expansion of WBDO to Canada/Mexico, enhancements to GLITTc and transition of WBDO onto Fitness
- Authored/Maintained suite of automated regression tests for use after production deployments.
Senior Testing Specialist for WBDO/CVOS/GLITTc
Ford Motor Co Via TEKsytems, Inc.
10.2014 - 08.2016
- Analyzed and reviewed Feature Elaboration and User Story documents
- Performed Gap analysis of requirements delivered in the Feature Elaboration and User Story documents
- Authored test cases for smoke, regression and integration testing of WBDO 2.0
- Performed smoke, regression and integration testing of each build
- Created and tracked defects for issues discovered during testing
- Collaborated with Developers to assess root causes for defects
- Performed demonstrations to the Business Users for developed features which passed testing with only minor defects.
Business Analyst/Business Consultant
Perficient, Inc
04.2014 - 10.2014
- Identification and analysis of data-related issues for the ConsumerConnection project
- Analysis and development of process documentation for Campaign file communications and Aging Repair Order processes
- Perform initial quality control on all dealer data for newly enrolled dealers
- Perform end to end quality control on all dealer data as it completes each stage of the ConsumerConnection project
- Serve as the subject matter expert for all CMS processes within ConsumerConnection.
Business Consultant/QA Lead/Tester
Perficient, Inc.
06.2013 - 04.2014
- Created and updated test cases based on new functionality, enhancements and/or new requirements for Licoln Mobile 2.0 Redesign & WBDO
- Created regression test cases for the Lincoln Mobile 2.0 Redesign project/WBDO
- Performed functional and regression testing of each build for Lincoln Mobile Redesign/WBDO
- Created and tracked defect tickets for issues discovered during testing for Lincoln Mobile Redesign/WBDO.
UI Analyst/Business Analyst
Unemployment Insurance Agency
07.2004 - 06.2013
- Co-authored the draft functional requirements for the UIA System Integration Project which required researching issues/functions in all aspects of UIA operations to identify needs of the future system
- Performed business analyst duties in defining final business requirements for the UIA System Integration Project for benefits and reviewed/revised the business requirements for tax
- Performed analysis of the Claim Portal and View Benefit Payment History application and detailed recommendations to correct system deficiencies, enhance current functionality and implement changes to result in ease of use for customers
- Performed analysis, developed test plans, identified issues and executed testing for the System Adjudication process which allows issues to be closed without any staff intervention
- Performed business analyst duties for the State Information Data Exchange (SIDES) project which included composing the functional requirements and business rules, developed the overall testing strategy along with test plans for the project, performed detailed analysis of the data exchanged and created revised form templates
- Developed and delivered training for over 900 Unemployment Insurance Agency field staff on the Claim Portal and Staff portal through 62 training sessions all over the state of Michigan.
Education
Bachelor of Science - Public Relations
Eastern Michigan University
Ypsilanti, MI06.2000
Skills
- Product Management
- Agile
- Business Analysis
- Backlog Management
- Requirements Gathering
- Product Vision and Strategy
- Prioritization and Execution
- End to End Feature Delivery
- Stakeholder Alignment
- Risk Mitigation
- Problem resolution
- Defect Analysis/Management
- Product Testing, Manual and some automation
- Product Design
- User Experience Design
- Information Architecture
- Wireframing and Prototyping
- Design Thinking
- User and UX Research
Certification
- UX Design Program, CareerFoundry (In-Progress)
- Certified Professional Scrum Master 1 (PSM 1), https://www.scrum.org/certificates/573779
- Software Product Management Specialization, Coursera
- Masters Certificate in Business Analysis, Villanova University
Timeline
Product Designer/Product Manager
Ford Motor Company
06.2021 - Current
Product Manager for Web-Based Dealer Ordering/CVOS/GLITTc
Ford Motor Co Via TEKsystems, Inc.
08.2016 - 06.2021
Senior Testing Specialist for WBDO/CVOS/GLITTc
Ford Motor Co Via TEKsytems, Inc.
10.2014 - 08.2016
Business Analyst/Business Consultant
Perficient, Inc
04.2014 - 10.2014
Business Consultant/QA Lead/Tester
Perficient, Inc.
06.2013 - 04.2014
UI Analyst/Business Analyst
Unemployment Insurance Agency
07.2004 - 06.2013
Bachelor of Science - Public Relations
Eastern Michigan University
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