Jakob Short
Corbin,KY
Summary
Dynamic professional with extensive experience in logistics and customer service, notably at Walmart DC. Excelled in warehouse safety and forklift operation, enhancing productivity and minimizing shipping errors. Demonstrated exceptional communication skills, leading to positive customer feedback and repeat business. Proven ability to manage high-stress situations, ensuring efficient operations and customer satisfaction.
Personable and organized individual with knack for efficient task management and attention to detail. Possesses foundational knowledge in inventory control and warehouse operations, combined with strong physical stamina and ability to follow instructions. Aiming to ensure accurate order fulfillment and contribute to smooth warehouse operations.
Overview
4
4
years of professional experience
Work History
Order Filler
Walmart DC
01.2024 - Current
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise pallets to move in warehouse.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Safely and securely loaded items to prevent damage during transport.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
Receiver/Overnight Stocker and Receiver
Lowes Home Improvment
06.2022 - Current
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Unloaded pallets and deliveries and organized products in warehouse.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Brand Representative
Abercrombie & Fitch
06.2021 - 11.2022
- Completed floorsets, filled floor, and rang up customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
Customer Service Representative
Ross Dress for Less
11.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2022
Skills
- Warehouse safety
- Product picking
- Heavy lifting
- Forklift operation
- Picking efficiency
- Pick lists
Timeline
Order Filler
Walmart DC
01.2024 - Current
Receiver/Overnight Stocker and Receiver
Lowes Home Improvment
06.2022 - Current
Customer Service Representative
Ross Dress for Less
11.2021 - 04.2022
Brand Representative
Abercrombie & Fitch
06.2021 - 11.2022
High School Diploma -
Penn Foster Career School
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