Jakob Smith
Corvallis,OR
Summary
I have diverse experience in customer service, leadership, and creative support roles. From February 2022 to September 2024, I worked as a server in a retirement home, where I built meaningful connections with residents while delivering exceptional service. Since June 2023, I have worked at Clayhouse Studio in Anacortes, Washington, guiding customers through hand-built clay projects, requiring strong communication skills and patience. I will continue to work here seasonally throughout my college experience. Additionally, I held leadership roles during high school, including Vice President of the Associated Student Body, Business Manager for my class during freshman and sophomore years, and an officer in the Green Club as a junior. These roles honed my leadership, organizational, and teamwork skills, which I apply daily in personal and professional settings.
Overview
3
3
years of professional experience
Work History
Retail Associate & Project Assistant
Clayhouse Anacortes
06.2023 - Current
- At Clayhouse Studio in Anacortes, Washington, I work as both a retail associate and a project assistant, helping customers create hand-built clay art projects.
- My role involves providing step-by-step guidance, answering questions about techniques and materials, and fostering a welcoming, creative environment.
- I manage retail operations, including restocking supplies, processing sales transactions, and maintaining an organized workspace.
- Additionally, I collaborate with team members to organize workshops and events, ensuring a smooth and engaging experience for participants.
- This position requires strong communication skills, patience, and attention to detail, as I uphold safety protocols and assist customers in bringing their artistic visions to life.
Server
Chandler Square
02.2022 - 09.2024
- As a server in a retirement home, I delivered meals promptly and courteously, ensuring dietary preferences and restrictions were met while maintaining a high standard of customer service.
- I built strong, compassionate relationships with residents to enhance their dining experience and overall satisfaction.
- Collaborating with kitchen staff and team members, I ensured efficient meal service operations while maintaining a clean and organized dining area in compliance with health and safety standards.
- I addressed residents' questions and concerns with patience and professionalism, adapting to their specific needs to provide personalized care.
- Additionally, I monitored inventory levels and replenished supplies to ensure smooth service throughout each shift.
Education
Bachelor of Science - Business Administration
Oregon State University
Corvallis, Oregon06.2028
High School Diploma -
Anacortes High School
Anacortes, Washington 06-2024
Hard Skills
- Customer Service:
- Serving meals and catering to residents' needs (Retirement Home).
- Assisting customers in crafting clay art projects (Clayhouse Studio).
- Technical Proficiencies:
- Familiarity with clay-art tools and techniques.
- Experience with point-of-sale systems (if applicable to your server role).
- Event planning and organizational systems (ASB Vice President role).
Soft Skills
- Communication:
- Building meaningful connections with residents.
- Guiding customers through artistic processes.
- Leadership:
- Vice President role in Associated Student Body, managing initiatives and coordinating events.
- Patience:
- Helping customers create detailed clay projects.
- Working in environments requiring high empathy and understanding.
- Teamwork:
- Collaborating with staff at the retirement home and Clayhouse Studio.
- Leading and supporting peers in student government activities.
- Problem-Solving:
- Addressing customer concerns and resolving issues in a timely, empathetic manner.
Timeline
Retail Associate & Project Assistant
Clayhouse Anacortes
06.2023 - Current
Server
Chandler Square
02.2022 - 09.2024
Bachelor of Science - Business Administration
Oregon State University
High School Diploma -
Anacortes High School