Jakob Washington
Federal Way,WA
Summary
Results-driven Senior Customer Relationship Manager with extensive experience enhancing customer satisfaction and loyalty. Skilled in conflict resolution, problem-solving, and strategic planning, driving operational improvements and service excellence. Successful in cultivating strong client relationships and fostering a culture of customer service that boosts retention rates.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Senior Customer relationship manager
Credit Corp Solutions Inc
Federal Way
07.2025 - Current
- Ensured accurate tracking and maintenance of customer accounts. and maintained relationship records in CRM systems.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Reviewed customer inquiries and routed requests to proper departments.
- Compiled detailed account updates for internal team review. and service notes for internal follow-up.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Solid dose packaging operator
Metagenics
Gig Harbor
07.2023 - 07.2025
- Operated Metagenics' packaging lines for dietary supplement production
- Inspected filled containers for label accuracy and package integrity
- Prepared shipping materials for production runs
Customer service cashier
Lowes
Port Orchard
01.2023 - 07.2023
- Processed sales transactions at Lowe’s registers with accuracy and speed.
- Assisted customers with returns, exchanges, and product questions on the sales floor.
- Balanced cash drawer at end of shift to ensure accuracy of funds and verified payments during end-of-shift closing.
Education
High School Diploma -
Gig Harbor High School
Gig Harbor, WA 08.2018 - 06.2022
Some College (No Degree) - Finace - B.S.
Western Governors University
Salt Lake City, UTSkills
- Accounts management
- Debt recovery
- Payment plans
- CRM systems
- Customer needs assessment
- Microsoft Word and Microsoft Excel
- Interpersonal communication
Timeline
Senior Customer relationship manager
Credit Corp Solutions Inc
07.2025 - Current
Solid dose packaging operator
Metagenics
07.2023 - 07.2025
Customer service cashier
Lowes
01.2023 - 07.2023
High School Diploma -
Gig Harbor High School
08.2018 - 06.2022
Some College (No Degree) - Finace - B.S.
Western Governors University