Jakob Whitfield
Lancaster,SC
Summary
I am currently enrolled in Anderson University, and work as one of the managers for Pelicans Snoballs in Lancaster, South Carolina during the summer. I am studying Business Management at Anderson with aspirations of being a manager in the business field later on. With Pelicans, I run opening and closing shifts, train new employees, solve customer service problems, and more.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Pelicans Snowballs
Lancaster, SC
04.2021 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and trained new employees to meet job requirements.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Entered time and attendance logs in preparation for payroll.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - Business Management
Anderson University
Anderson, SCSkills
- Strategic Planning
- Workforce Management
- Performance Management
- Marketing
- Verbal and Written Communication
- Staff Development
- Complex Problem-Solving
- Team Leadership
- Staff Management
- Schedule Preparation
- Time Management
Affiliations
- Student-Athlete
Accomplishments
- Celebration of Excellence
Certification
- OSHA Certified
- OnStar Certified
References
References available upon request.
Timeline
Manager
Pelicans Snowballs
04.2021 - Current
Some College (No Degree) - Business Management
Anderson University