Jakobe Banks
Houston,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
US Navy
San Diego, CA
11.2021 - 09.2022
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Explained policies and procedures to visitors.
Quartermaster
US Navy
San Diego, CA
08.2018 - 09.2022
- Assisted in loading and unloading shipments from delivery trucks to appropriate locations within the facility.
- Maintained ship's engines under direction of engineering officers.
- Lubricated machinery, equipment or engine parts.
- Provided technical assistance to personnel regarding the use of quartermaster materials or equipment.
- Plotted courses, produced charts and corrected errors.
- Coordinated with other departments to resolve supply-related problems or discrepancies quickly.
- Generated and managed maintenance records for services requested and performed.
- Documented vessel's supplies and equipment inventory.
- Worked closely with vendors during ordering process to ensure timely delivery of goods.
- Controlled authorized stock listing in warehouse containing [Number] lines valued at $[Amount]+.
- Lowered and manned lifeboats during emergencies.
- Performed daily inspections of all quartermaster equipment and supplies to ensure serviceability.
- Checked oil levels and monitored equipment to regularly oil and lubricate for smooth functioning.
- Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.
- Loaded and unloaded cargo containers onto railcars or trucks for shipment overseas.
- Stood watch on bridge to look for threats and changes in conditions.
- Maintained government-issued certifications.
- Responded promptly to customer inquiries regarding availability of specific items stocked.
- Tracked data to forecast requirements and determine appropriate reorder points for optimal inventory levels.
- Ensured that all personnel were properly trained on the use and care of quartermaster equipment.
- Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
- Directed material control and accounting input data processing and evaluated output documents from supply systems.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed the receipt, storage, issue, and accounting of government property in an efficient manner.
- Maintained records of all issued items, tracked inventory levels, and ordered replacements as needed.
- Participated in quality control inspections prior to releasing finished products from the warehouse.
Crew Team Member
Chick-fil-A
Houston, TX
04.2017 - 07.2017
- Provided excellent customer service at all times.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Assisted customers with orders and inquiries.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and equipment, swept and refilled stock.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Cypress Ridge High School
Houston, TX06.2018
Skills
- Clerical Support
- Cash Handling
- Mail Sorting
- Administrative Support
- Inventory Control
- Customer Service
- Spreadsheet Tracking
- Appointment Confirmation
- Meeting Scheduling
- Conflict Management
- Complex Problem-Solving
- Issue Handling
- Scheduling
- Researching Skills
Certification
- Voyage management system operator certified
- stretcher barrier certified
- flag bag operator certified
- Ship deck log supervisor certified
Timeline
Front Desk Receptionist
US Navy
11.2021 - 09.2022
Quartermaster
US Navy
08.2018 - 09.2022
Crew Team Member
Chick-fil-A
04.2017 - 07.2017
High School Diploma -
Cypress Ridge High School
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