Jakobe Garrison
Houston,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Kroger
03.2024 - 04.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Customer Service Representative
Amazon
01.2023 - 04.2024
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed payments and applied to customer balances.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained an excel log of all client and collection efforts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager
Family Dollar
04.2021 - 08.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Amazon Warehouse Associate
Amazon.com
02.2019 - 03.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Security Officer
Ranger Guard & Investigations
04.2018 - 02.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
High School Diploma -
Elkins High School
Houston2017
Skills
- Security
- Loss Prevention
- Packaging
- Shipping & Receiving
- Surveillance
- Inventory Control
- Load & Unload
- Typing
- Computer Operation
- Customer service
- Employee Performance Evaluations
- Operations Management
- Employee Scheduling
- Account updating
- Data Entry
- Data Collection
- Problem Resolution
- Complaint resolution
- Active Listening
- Problem-solving abilities
- Customer Service
- Positive attitude
- Cash handling
- Team leadership
Certification
Guard Card
Timeline
Shift Leader
Kroger
03.2024 - 04.2025
Customer Service Representative
Amazon
01.2023 - 04.2024
Assistant Manager
Family Dollar
04.2021 - 08.2023
Amazon Warehouse Associate
Amazon.com
02.2019 - 03.2022
Security Officer
Ranger Guard & Investigations
04.2018 - 02.2019
High School Diploma -
Elkins High School
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