Jakobe Parker

Motivated and adaptable professional with over five years of experience in fast-paced, mission-critical environments—first as a Security Forces member in the United States Air Force and now as a customer service agent at Discover Financial Services. My background includes extensive training in leadership, crisis management, team coordination, and problem-solving under pressure. I’ve led diverse teams, managed high-stakes situations, and maintained accountability in both domestic and overseas operations, all while building strong communication and decision-making skills.

Transitioning into the civilian workforce, I now specialize in delivering top-tier customer experiences, resolving issues efficiently, and building trust with clients across various platforms. At Discover, I’ve sharpened my ability to de-escalate concerns, multitask with accuracy, and adapt quickly to new technologies and procedures—all while keeping the customer’s needs at the center of everything I do.

I bring a unique combination of discipline, empathy, and technical skill to the table, along with a strong desire to keep learning and growing. Whether in uniform or on the phone with a customer, I’ve always been driven by purpose, integrity, and the opportunity to make a difference.

• Military Police Officer Certification Course | United States Air Force
• Advanced Weapons & Tactics Course | United States Air Force
• Medical Tactics for Law Enforcement Certification | United States Air Force