JAKOBE SWIFT

Responsible for assistance to patients providing a smooth process for the management of his/her outpatient appointments as well as support work in connection with the

care and treatment given to the patients.

• Resolve customer complaints via phone, email, and or face to face.

• Greet customers warmly and ascertain problem or reason for calling to include resolving daily

workplaces issues.

• Responsible for accurate appointment management and the coordination of all administrative

information between the professional staff and the patient.

• Updates and verifies demographic information, schedules appointments, collects insurance

information and data entry.

• Provides general clerical/administrative support coordination work for the unit.

• Assists patients in contacting members of their treatment team or social services as needed

• Requires administrative scheduling and appointment coordination for diagnostic testing, and

consultative appointments for many clinical services.

• Provides excellent customer service

• Extensive knowledge in Microsoft Office products with emphasis on Microsoft Excel

• Communicating directly with providers and their staff to ensure the appointments are made

effectively and efficiently for the veteran

• Greet patients warmly and ascertain problems or reason for calling to include resolving daily workplace issues.
• Provides general clerical/administrative support coordination work for the clinic.
• Provides excellent customer service and must adhere to all policies and procedures.
• Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and patients.
• Resolve customer complaints via phone, email, and or face to face.
• Worked on a clinical inbox (baskets) that includes appointment requests, patient cases, lab orders and authorizations. Required to respond to all requests in a timely manner to patients, physicians, and nurses.
• Checking patients in and out for their appointments.
• Updates and verifies demographic information, schedules appointments, collects insurance, information, and data entry.
• Manages consultation requests and the electronic waiting list, answers telephone inquiries, and notifies the patient of his/her scheduled appointments and labs.
• Assist patients in contacting members of their treatment team as needed.
• Requires administrative scheduling and appointment coordination for diagnostic testing and consultative appointments for many clinical services.
• Answered phone calls and emails from clients to address questions, complaints and needs.
• Participated in management meetings to discuss new directives and offering insights and suggestions to improve procedures.
• Greeted visitors and directed patrons to appropriate locations or departments.
• Responded promptly to all customer inquiries via phone or email within established timeframes.
• Provided administrative support to department staff, including scheduling meetings and coordinating travel arrangements.
• Coordinated employee schedules and set dates for company meetings and appointments.
• Collaborated with other teams todevelop strategies for improvingoperational efficiency.

• Worked with coworkers to complete tasks
• Maintained a safe work environment by adhering to all safety regulations and procedures
• Performed regular maintenance and cleaning of factory equipment
• Operated machinery used in production process and assisted machine operators in basic troubleshooting of machinery
• Provided required machinery stables and cleaned prior to shift no malfunctions
• Trained numerous of coworkers
• Multitasking
• Followed instructions carefully when assembling components into products or subassemblies
• Demonstrated excellent communication skills while working closely with team members on production tasks