Jakobi Taylor
Bossier City,Louisiana
Summary
Accomplished Lead Customer Service Representative at Circle K, adept in complaint handling and team member training. Demonstrated success in enhancing customer satisfaction and mentoring new staff to exceed performance targets. Leveraged strong diagnostic skills at Landers Dodge Chrysler Jeep Ram to expedite complex repairs, showcasing attention to detail and prioritization abilities.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
Circle K
01.2023 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Technician
Landers Dodge Chrysler Jeep Ram
02.2024 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Team 2 Trainer
Chuck E Cheese
03.2018 - 03.2019
- Implemented hands-on learning activities to reinforce key concepts during training sessions.
- Improved overall team efficiency through effective communication and collaboration techniques.
- Coordinated cross-functional team trainings, enabling more efficient problem-solving across departments.
- Implemented innovative learning tools to accommodate diverse learning styles within the team.
Education
Bachelor Of Applied Science - Psychology
University of Louisiana At Monroe
Monroe, LASkills
- Complaint Handling
- Team Member Training
- Call Management
- Work Prioritization
Timeline
Technician
Landers Dodge Chrysler Jeep Ram
02.2024 - 05.2024
Lead Customer Service Representative
Circle K
01.2023 - Current
Team 2 Trainer
Chuck E Cheese
03.2018 - 03.2019
Bachelor Of Applied Science - Psychology
University of Louisiana At Monroe