Jakoby Navis

Handle phone calls, live chats, secure messages, emails, faxes, mail, and mobile deposits. Assist members that call in with account information, questions, or issues. File necessary paperwork for name and address changes, account closings, ACHs, stop payments, wire transfers. Set up internal automatic loan payments and transfers. Perform other requests and fix issues as they come in or direct member to correct person or department.

Assist members with deposits and/or withdrawals. File necessary paperwork for name changes, address changes, and account closings. Use various programs and websites to satisfy member’s needs like Follow the credit union’s cash handling and safety procedures including hourly balancing. Communicate issues with manager and member service reps to solve any problem that may occur. Identified fraudulent activity or suspicious behavior immediately reported it to management.

Run the cash register. Assist customers. Keep the store clean and organized. Stock products and assist with making orders. Handle cash transactions and safe counting .Contact Minit Mart support for technical issues.