Jakoshia D. Middleton
8400 Palmetto Commerce Pkwy,Ladson SC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong communication and interpersonal skills and committed to the prosperity of the company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Berkeley County Electric
10.2022 - 01.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Prepared and processed service forms to start and stop utility services.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Cross-trained and provided backup support for organizational leadership.
Data Entry Clerk
MTAG Services
05.2022 - 07.2022
- Real Estate Investment
- Organized, sorted, and checked input data against original documents.
- Corrected data entry errors to prevent duplication or data degradation.
- Financial Records
- Tax lien
- Followed data entry protocols, rules and regulations.
- Collated and organized data entry documents into filing systems for easy access.
Sales Assistant
Atlantic On Main
03.2022 - 05.2022
- Worked to meet or exceed special targets for credit card applications, special donations and specific promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained up-to-date knowledge of sales, payment policies and security standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Distributed flyers to raise awareness of properties and attract more tenants.
Office Coordinator
Upstream Rehabilitation
11.2021 - 03.2022
- Provided Excellent Customer service to establish initial relations between clinic and client.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Provided clerical support, addressing routine, and special requirements.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Managed office Insurance Verification, collection of payments, FOTO- Setup
- Décor for holidays and events
Hospitality Specialist & Recruiter
The Blood Connection
06.2020 - 05.2021
- Greet donor, Registration, and Assessment
- Recruiting & Conversion
- Segmenting Blood
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Placed advertisements, evaluated donor credentials, conducted initial contact and pre-screening assessments.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Stock refreshments
- Completed order forms
- Disinfected tools, equipment and surfaces between patients.
- Took and recorded patients' vital signs, documenting in medical charts.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Caregiver
Homeinstead Senior Care
07.2020 - 09.2021
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Silent Auction Coordinator Intern
Hilton Head Concours D’Elegance & Motoring
10.2019 - 01.2020
- organization of auction items
- Design auction items display info and table labels
- Recruitment
- Supported with creating project marketing materials to promote services.
- Communicated messages, thoughts and ideas.
- Interacted with customers by phone, email, or in-person to provide information.
- Accomplished tasks according to direction and instructions.
- Prepared project presentations and reports to assist senior staff.
Administrative Assistant / Server/ Food Runner
Callawassie Island Clubhouse
09.2018 - 01.2020
- Organize Reservations & Scheduling
- Inputting end of the day shift data into accounting tracking sheet
- Assist in sales and marketing through email & social media
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Scheduled office meetings and client appointments for staff teams.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier, Customer Service
Publix
01.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
Junior Advisor/ Event Coordinator Intern
Swans Jamison Consultants
01.2014
- Assist in serving children and young adults
- Teach lessons in learning session for children
- Assist in play time, nap time, and other necessities needed by organization
- Organize events
- Purchase supplies & other necessities
- Set up decorations
Education
Undergraduate Pre - Nursing/ Hospitality Management
Trident Technical College
North Charleston, SC05.2024
Medical Administrative Assistant -
LowCountry Medical Consultation Training
Charleston, SC07.2020
Destination Marketing Training -
University of South Carolina - Beaufort
Bluffton, SC08.2017
High School Diploma -
Lake Marion High School & Technology Center
Santee, SC06.2017
Skills
- 3 Administrative
- 4 Customer Service
- 1 Recruitment
- Excellent written and verbal communication skills
- Multi-Line Phone Proficiency
- Invoice Processing
- Customer Relationship Management
- Office Administration
- Schedule Management
- Insurance Processing
- Medical terminology
- Excellent organizational skills
- Jonas Software Proficient
- P2P Software Proficient
- Skilled Multi-tasking and Time Management
- Knowledgeable in social media
- Strong Problem Solver
- Advanced MS Office Suite Knowledge
Volunteer Work
Veterans Hospital visits Walterboro 2013-2017
Veterans Hospital Visits Santee 2013-2018
Valentines Dance for the Nursing Home 2013-2017
Thanksgiving Food Can Drive 2013-2018
Adopt a Family 2016-2018
Christmas Decorating & Care at the Nursing Home 2015-2017
Christmas Dinner for Orangeburg board of Special Needs 2013-2015
Winter Ball for Orangeburg Board of Special Needs 2016-2018
5k Run/Walk 2015-2017
Blood Drive 2016-2017
March of Dimes 2013-2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style."
Maya Angelo
Timeline
Customer Service Representative
Berkeley County Electric
10.2022 - 01.2023
Data Entry Clerk
MTAG Services
05.2022 - 07.2022
Sales Assistant
Atlantic On Main
03.2022 - 05.2022
Office Coordinator
Upstream Rehabilitation
11.2021 - 03.2022
Caregiver
Homeinstead Senior Care
07.2020 - 09.2021
Hospitality Specialist & Recruiter
The Blood Connection
06.2020 - 05.2021
Silent Auction Coordinator Intern
Hilton Head Concours D’Elegance & Motoring
10.2019 - 01.2020
Administrative Assistant / Server/ Food Runner
Callawassie Island Clubhouse
09.2018 - 01.2020
Cashier, Customer Service
Publix
01.2017 - 09.2018
Junior Advisor/ Event Coordinator Intern
Swans Jamison Consultants
01.2014
Undergraduate Pre - Nursing/ Hospitality Management
Trident Technical College
Medical Administrative Assistant -
LowCountry Medical Consultation Training
Destination Marketing Training -
University of South Carolina - Beaufort
High School Diploma -
Lake Marion High School & Technology Center