Jakovee Gray
Daytona Beach,FL
Summary
Talented Hairstylist with thorough knowledge of hair care products and chemical compositions. Well-versed in using various hair styling tools. Creative and friendly individual possessing in-depth knowledge of latest trends paired with strong interpersonal skills.
Overview
22
22
years of professional experience
2009
2009
years of post-secondary education
Work History
loctician (hairstylist)
Self-employed
Sanford, FL
03.2008 - 02.2026
- Consulted with clients to determine desired hairstyles and preferences.
- Provided expert hair cutting, coloring, and styling services to diverse clientele.
- Managed scheduling and appointments to optimize client flow and service delivery.
- Maintained cleanliness and organization of workstations and tools for operational efficiency.
- Educated clients on hair care products suited for their specific needs.
- Developed strong client relationships through personalized service and follow-up communication.
- Implemented sanitation protocols to ensure a safe environment for clients and staff.
- Stayed updated on industry trends to offer innovative styles and techniques.
- Greeted customers, answered phones and booked appointments.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Organized scheduling of appointments throughout the day.
- Assisted other stylists with busy periods in the salon.
- Developed relationships with new clients through referrals from existing customers.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Pre-booked future appointments to increase repeat business.
- Recommended products to clients based on their individual needs.
- Managed cash register transactions during checkout process.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Applied highlights, lowlights or other coloring techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Package Handler
FedEx:Ground
Ocoee, Florida
12.2025 - 01.2026
- Loaded and unloaded packages from delivery trucks.
- Scanned packages using handheld devices for tracking.
- Sorted packages by destination for efficient processing.
- Collaborated with team members to meet daily operational goals.
- Followed safety protocols to ensure a secure working environment.
- Assisted in training new employees on standard procedures.
- Handled damaged or misplaced packages according to company guidelines.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Maintained a clean work environment by removing debris from the loading dock area.
- Labeled parcels accurately according to company guidelines.
- Resolved conveyor system issues by clearing jams and blockages.
- Picked products using RF scanner to fill orders.
- Checked all outgoing shipments to ensure accuracy of contents.
Cashier Team Lead
Wendys Fast Food
Lake Mary, Florida
05.2004 - 09.2008
- Supervised cashier team to ensure smooth daily operations.
- Trained new cashiers on customer service and cash handling procedures.
- Managed cash register, processed transactions, and handled customer inquiries.
- Maintained cleanliness and organization of the front counter area.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Monitored inventory levels and communicated restocking needs to management.
- Implemented best practices for efficient cash handling and transaction accuracy.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cashier performance, providing feedback as needed.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Cashier Trainer
kmart
Lake Mary, Florida
05.2004 - 07.2006
- Trained new cashiers on register operations and customer service protocols.
- Ensured compliance with company policies during training sessions and daily operations.
- Demonstrated effective cash handling techniques to maintain accuracy and efficiency.
- Assisted in scheduling and coordinating training sessions for cashier staff.
- Monitored performance of cashiers to identify areas for improvement and support.
- Provided feedback to management on training effectiveness and cashier performance.
- Developed training materials for onboarding new staff members at Kmart locations.
- Facilitated role-playing exercises to enhance customer interaction skills among cashiers.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Performed other duties as assigned by upper management.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Collaborated with management team to improve overall customer experience at the store level.
- Identified opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
- Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
- Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
- Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
- Provided technical support when necessary regarding the use of software applications related to store operations.
- Conducted inventory checks periodically throughout each shift to track stock levels accurately.
- Ensured compliance with legal regulations related to employee rights, safety guidelines.
Education
Graduate Certificate - Medical Assistant
Everest University
Orlando, FL 08.2010 - 05.2011
Lake Mary High School
Lake Mary, FloridaSkills
- Hair cutting
- Coloring techniques
- Styling services
- Client consultations
References
References available upon request.
Timeline
Package Handler
FedEx:Ground
12.2025 - 01.2026
Graduate Certificate - Medical Assistant
Everest University
08.2010 - 05.2011
loctician (hairstylist)
Self-employed
03.2008 - 02.2026
Cashier Team Lead
Wendys Fast Food
05.2004 - 09.2008
Cashier Trainer
kmart
05.2004 - 07.2006
Lake Mary High School